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Join the RMG family and become part of one of the largest and most respected property management companies, managing over 144,000 households across the UK. We offer diverse job opportunities in property management, finance, customer service, and more, making us a great place to work.
Our employees have the opportunity to learn, develop, and grow their careers and reach their full potential.
Role Purpose:
As an Energy Finance Manager for the Heat Network at Residential Management Group (RMG), you will manage external billing agents and facilitate debt collection. You will respond to customer queries regarding outstanding debt and billing arrangements, and oversee the financial management and reconciliation of heat network funds.
Location:
Full-time at our offices in Hoddesdon, EN11 0DR.
Key Responsibilities:
* Respond to customer inquiries about their district heating accounts.
* Coordinate with billing providers on tariffs and debt recovery.
* Manage the transfer of debt from billing agents into RMG's systems.
* Attend meetings with clients to discuss issues and resolutions.
* Provide training and coaching to colleagues on processes.
* Handle escalations for complex customer queries.
* Adhere to company policies and procedures.
Essential Skills and Experience:
* Background in accountancy or bookkeeping.
* AAT qualified or working towards it.
* Proficiency in Microsoft Word, Outlook, and Excel (Intermediate level).
* Strong attention to detail and time management.
* Excellent communication skills for high-quality customer service.
* Ability to make independent and collaborative decisions supported by evidence.
Preferred Qualifications:
* Member level IRPM qualification.
* Knowledge of Heat Network Regulations or utilities sector.
* 37.5-hour workweek with competitive salary.
* 27 days holiday plus bank holidays and 2 volunteer days.
* Healthcare cashback plan and remote GP services.
* Sponsorship for study and professional qualifications (up to 5 days).
* Matched pension scheme (up to 7%) and life assurance (4x salary).
* Access to discounts and offers through Our Place Rewards.
Next Steps:
If you meet the criteria and are ready to advance your career, click apply to be redirected to our careers site for more details and to apply directly.
If you are a Places for People customer seeking support, contact our skills and employment team. Recruitment agencies should note we operate a PSL and do not accept cold calls.
We are committed to safeguarding and creating safe communities. Our recruitment includes pre-employment checks, including DBS where applicable, to ensure a safe working environment. By joining us, you contribute to our safeguarding culture and are expected to follow our policies and report concerns.
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