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Application Support Analyst
IT & Business Systems
Surrey (On-Site)
A large, well-established organisation is looking for an Application Support Analyst to provide high-quality IT and application support to internal users. This role offers the opportunity to develop a deep understanding of core business systems while delivering reliable, user-focused support that improves day-to-day operations.
The start date is flexible, and the role suits someone who enjoys problem solving, supporting users and working across a varied systems landscape.
The Role
You will support a wide range of business applications, acting as a key point of contact for users and ensuring incidents, requests and changes are handled efficiently and in line with agreed service levels.
Key Responsibilities
Build a strong understanding of core business systems, including their use, architecture and common issues
Provide day-to-day application support and guidance to users
Manage incidents and service requests through an IT Service Management system, in line with SLAs
Review and triage allocated tickets, resolving as many as possible at first contact and escalating where appropriate
Maintain and improve documentation, processes and knowledge articles
Carry out routine systems administration tasks as required
Liaise with third-party suppliers providing technical or application support
Manage escalations to senior colleagues or external partners when needed
Support change and enhancement activity in line with existing procedures
Assist with incident, request and wider IT support activities as required
About You
Two to three years experience in an application or IT support role
Mandatory experience with the SaaS product ClickUp, including setting up, maintaining and managing multiple spaces and workspaces
Strong mix of technical capability and customer-focused soft skills
Confident working independently and as part of a team
Structured problem-solving approach with a focus on preventing repeat issues
Ability to prioritise work, manage pressure and meet SLAs
Clear and professional written and verbal communication skills
Highly organised, detail-focused and proactive
Flexible approach to working hours, with willingness to provide occasional out-of-hours support
Resilient, patient and keen to learn
Willing to travel occasionally to other sites for training
Whats on Offer
Competitive salary
Company bonus scheme
Private pension
25 days annual leave
Cycle to work scheme
Share save scheme
Gym membership discounts
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