Description
Keoghs is looking to recruit an Intel Assistant to join the busy, fast paced Intelligence Team. The Intel Assistant in an entry-level role with future progression prospects. The Intel Analyst will be part of a team that form part of a wider Intelligence team based in our Horwich, Bolton office.
* The nature of the role includes, but is not limited to the following;
* Reviewing and adding new suspected fraudulent insurance claims onto our Keoghs Intelligence Database
* Verbal and written communication with external organisations, such as insurers, to obtain information to assist with gathering intelligence on suspected fraudulent insurance claims
* Assisting the Intelligence Analysts with progressing investigations and intelligence searches when necessary, answering phone calls, preparing outgoing correspondence, maintenance of internal databases
* Responding to incoming requests for information from external organisations, assisting the wider industry with the prevention and detection of fraud
Key Accountabilities
* Identifying key information from new files and manual entry of data onto various internal databases
* Decision making on what enquiries can be followed up and liaising with the Intelligence Analyst and internal file handler accordingly
* Making calls to insurers to obtain information relating to previous claims
* Compliance with service level agreements (SLAs) and internal policies and procedures
* Prioritising own workload and ability to maintain focus and commitment once sign off has been achieved
* Prepare responses to internal and external requests received based on the file information
* Communicate in a professional manner to obtain information
* Chargeable time recording targets – the target will increase during the probation period in accordance with progression and competency in addition to team focussed targets
* Provide and maintain accurate MI Spreadsheets
Working Hours
35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is Parklands, Bolton Office. We also have a presence in Birmingham.
We are agile workers and currently attend the office at least 1 day a week.
Experience, Skills and Qualifications
Essential:
* Pass in English & Maths GCSE or equivalent
* IT literacy
* Good telephone manner
* Good communication skills
* Accuracy and attention to detail must be of a high standard, especially when dealing with repetitive type tasks
* Ability to prioritise and work on own initiative
* Ability to work under pressure, meet deadlines and organise workload
* Commitment to learning and understanding processes and building a level of experience within the role
Desirable:
* Previous experience of working in a target driven environment and/or time recording.
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death In Service – after 1 years’ service
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
*after successfully completing probation
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.