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Stockport Homes Group is a great place to work! We pride ourselves on building strong collaborative relationships locally, regionally, and nationally. We are passionate about not only providing housing and building new homes in Stockport but also helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities.
We’re currently recruiting for a Senior Programme Officer to support the Investment team with the delivery of the Capital Investment programme, adaptations, and other related works.
You will be responsible for providing quality and customer support across a range of projects, including Capital Investment works, Disabled Facilities Grant (DFG) schemes, and other related adaptation programmes. This role focuses on the customer journey, with an emphasis on improving customer access, satisfaction, and experience throughout the delivery process. You will also support monitoring and reporting of performance to senior management. A good understanding of the capital works programme, its delivery processes, associated functions, and how adaptations are implemented is essential.
This will be achieved by focusing on four main key areas: Customer Satisfaction, Quality Control, Health & Safety, and providing technical support and advice.
Our ideal candidate will have / be able to:
* Identify priorities and utilise the collective strengths of the whole team to accomplish tasks.
* Be responsible for their own and the team’s outcomes, ensuring high-quality work that is consistent and reliable.
* Build and maintain relationships both internally and externally to help deliver successful outcomes, working collaboratively with other team members.
* Demonstrate versatility and adaptability to different projects, people, processes, and changing circumstances.
The SHG “Be You” approach reflects our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We are committed to improving diversity within our teams to enhance this culture and to be truly representative of the communities we serve.
This role will be on Stockport Homes Limited terms and conditions.
We understand that if you don't meet every requirement, you may be hesitant to apply, but we still want to hear from you. We encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
If you require any reasonable adjustments to complete your application, please contact the People & OD Team at [emailprotected].
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.
We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
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