Overview
Telephone Triage Clinician
£43,500 - £52,000 (DOE + Benefits)
Permanent
Nottingham – Flexible working/Hybrid
Full Time and Part Time shift options available
Are you an experienced clinician with a background in urgent or primary care, looking for a flexible and non-patient-facing role that still makes a real impact? As a Telephone Triage Clinician you will deliver safe, efficient clinical assessments and advice to patients across Nottinghamshire.
What will the role involve?
* Provide clinical telephone triage and consultation for urgent care patients (111, EMAS, ED validation)
* Assess and prioritise clinical needs, using established protocols and clinical judgement
* Promote self-care and signpost to appropriate services
* Collaborate with multidisciplinary teams and refer to other healthcare professionals where necessary
* Support medicine administration via PGDs or prescribing qualifications where appropriate
* Use systems such as Adastra, SystmOne, ICE to document and coordinate care
* Participate in audits, complaints investigations, and service development initiatives
* Provide guidance and support to junior staff and students
* Work flexibly across days, evenings, nights, weekends and bank holidays
Skills and Experience required
* Registered Healthcare Professional (NMC/HCPC), in good standing
* 3+ years post-registration experience working independently
* Qualified in minor illness/injury (Level 6 or above) with relevant competencies
* Prior experience in telephone triage or urgent care
* Confident in problem-solving and working under pressure
* Excellent communication, IT and clinical documentation skills
* Knowledge of safeguarding, NHS policy, and data protection
* Comfortable working within protocols and prioritising patient safety like 111 FIRST
Benefits
* Access to NHS Pension, CPD, clinical supervision & wellbeing support
* 25 days annual leave + bank holidays (pro rata)
* Hybrid working model and flexible working hours to suit work/life balance
* Mental Health First Aiders & Employee Assistance Programme
* Great commutable location
* Free tea & coffee, eye care vouchers & more
Ready to triage, support and shape urgent care delivery in your community? Apply now to be part of a progressive, values-driven team at the heart of urgent primary care.
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