About the Company
The Waldwin Group operates a network of Dunkin' stores in the Boston area. We are focused on building customer loyalty and ensuring our customers have a great restaurant experinece. Our leadership inspires team performance by engaging with our stakeholders to ensure excellence in standards, service and product.
About the Position
The District Manager is responsible for overseeing a district of Dunkin' stores in the Boston area. The ideal candidate will have experience in the QSR industry and at least five years experience operating and overseeing multiple units. This is a high visibility leadership position in the organization who will collaborate and strategize with other internal teams to ensure operational excellence. The ability to prioritize and focus on retail operations and standards will ensure excellence in customer satisfaction. Leadership initiatives will align with the mission and core values to achieve business objectives and ROI.
About the Role
The District Manager is a key and critical leadership role. Committment to managing systems, promoting team performance, building the brand, growing sales and fostering a customer service culture is the is key to success. Following the established business plan while cultivating innovation, creativity and strategic thinking will ensure attainment of short term and long term goals.
Primary Responsibilities Include:
* Manage evaluate and promote excellence guest service relations.
* Lead, develop and inspire individual and team peformance.
* Accountability of financial planning and budgeting.
* Monitor and maintain quality assessments to ensure operational standards.
* Engage in workforce planning and securing a productive and uplifting work environment.
* Coordinate with key internal and external production stakeholders
* Promote marketing strategies and product placement for increased sales and traffic.
* Support and enforce policies, procedues and business goals.
* Work in collaboration with executive staff, HR, Finance and Administration for compliance.
* Related projects
Qualifications
* Bachelor's degree or equivalent experience.
* Leader with 5+ years of managing multi unit QSR restaurant.
* Strong organizational and managerial skills.
* Passion for customer engagement and guest services.
* Enjoy working on the sales floor with a team and motivating performance.
Required Skills
* Technology adaptabiity and ease with usage of various software systems
* ServSafe Certified
Preferred Skills
* Budgeting and Financial Planning
* Massachusetts Labor Laws
* QSR Knowledge
* Excel
Pay range and compensation package
$75,000 to $80,000 annually
401K Retirement Plan
5 Day Work Week
Medical, Dental and Vision
Auto Allowance
Telephone Allowance
Incentives
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