Join Our Team as a Customer Support Advisor!
Position: Contact Centre – Customer Support Advisor
Salary: £17,472 + fantastic rewards and recognition scheme
Hours: 25 hours per week
Location: Medina Foodservice – Isle of Wight
At Medina Foodservice, we’re passionate about produce! Our diverse selection of fresh and specialty items from Britain and beyond is just the beginning. As part of the Sysco global family, we offer our customers unparalleled benefits, including global reach and professional expertise.
This is a part-time role with 25 hours per week. You’ll work approximately 5 hours each day, with shifts scheduled between 6 AM and 4 PM. Flexibility is key, especially during busy periods, and weekend shifts will be on a rota basis.
Your Role
Key Responsibilities:
* Process all orders and collections accurately, ensuring customer inquiries are addressed promptly.
* Meet set KPIs, answering calls in a timely manner to align with company targets.
* Understand the impact of customer service across the business by maintaining department structure.
* Build and nurture customer relationships through effective communication and problem-solving.
* Gain in-depth knowledge of your assigned customers’ businesses and expectations.
* Act as the first point of contact for customer issues, investigating and collaborating for swift resolutions.
* Take ownership of customer queries, keeping systems updated and coordinating with other departments as needed.
* Process customer comments, complaints, and correspondence according to our established procedures.
* Maintain effective communication with customers and schedule callbacks when necessary.
* Collaborate with internal departments to ensure smooth operations.
What We’re Looking For:
* Experience in an office or customer service environment.
* A passion for delivering excellent customer service.
* Strong attention to detail.
* Confident problem-solving and decision-making abilities.
* Self-motivated with a drive to exceed expectations.
* Proficient in PC usage.
What You’ll Gain:
* Generous discounts on a variety of delicious food and award-winning products.
* A generous holiday allowance.
* Recognition awards and incentives.
* Pension plan.
* Real career growth opportunities within Sysco, the world’s leading foodservice business.
* And much more!
Ready to make a difference? Apply now!