Summary
A great opportunity to work in a local busy doctor’s surgery, assisting with reception and administration duties across all departments of the surgery. Full apprenticeship and role training will be provided for this exciting position in this fast-moving practice, working towards a Level 3 Business Administrator qualification.
Wage
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Business administrator (level 3)
Hours
Monday - Friday, either 07:45 - 1:45 or 12:30 - 18:30 on a 2-week rotation. 1 day study (if taking a lunch break day will be extended by 30-minutes).
30 hours a week
Start date
Monday 17 November 2025
Duration
1 year 2 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the manager, dependent on current and evolving workloads and staffing levels:
Duties of the post:
* Covering reception, meeting, and greeting patients
* Taking telephone queries and booking of appointments
* Working in the admin office within the staff team on a rotation basis, under the guidance of the Reception Manager
* Logging a variety of information into patient records using a purpose-built clinical system
* Provide a confidential, efficient, timely and accurate administration service
* Using Excel and Word to perform specific tasks set by the Operations Manager
* Scanning incoming correspondence into patients’ electronic records via the clinical system
* Providing general administrative support such as filing, photocopying, and general letters and any other duties appropriate to the role
* Sorting incoming post
* Working in the reception office within the staff team on a rotation basis, under the guidance of the Reception Manager
* Logging patient arrivals, booking appointments, and utilising the full range of services provided with the electronic appointments system (training will be provided)
* Dealing with patients face-to-face in a professional manner.
* Calling patients with reminders/results etc.
* Contacting patients by e-mail/letter with reminders/results
* This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the Management Team which are relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress
This will be based over two sites, The Boulevard Practice and Horne Street Surgery.
Where you'll work
THE BOULEVARD
MEDICAL PRACTICE
SAVILE PARK ROAD
HALIFAX
HX1 2ES
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
C.M.S. VOCATIONAL TRAINING LIMITED
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Level 3 Business Administrator apprenticeship standard, which includes:
* Level 2 Functional Skills in maths and English (if required)
* End-Point Assessment (EPA)
* You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.
Requirements
Essential qualifications
GCSE in:
* English (grade 4 or above)
* Math (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Team working
* Initiative
* Non judgemental
* Patience
* Good attendance record
* Enthusiasm
Other requirements
The wage will be reviewed on a regular basis, dependent on the progression of the learner. This position could close sooner if the right applicant applies. This will be based over two sites, The Boulevard Practice and Horne Street Surgery.