Lead DCI Operations Specialist
Farnborough, United Kingdom
About this role
We are looking for an enquiring, passionate, and collaborative individual that can help shape the team’s knowledge of Capital One systems and processes, by championing the coaching and mentoring of the team to avoid single point of failure. You will be responsible for expanding operational knowledge and understanding within the International Settlement Support team of Core Applications, including Authorisations, Settlement, Pricing and Fees.
What You’ll Do
* Interact and collaborate with multiple stakeholders to create documentation, including system flow, aligned with team processes.
* Leverage the team’s existing knowledge with new insights and learnings, ensuring process documentation is updated.
* Provide continuous support in all systematic/operational aspects and assist with issue resolution.
* Manage dependencies with other department functions while identifying and managing a strategic partnership across multiple teams.
* Become International Settlement Support SME for Core applications.
* Coach and mentor all team members by planning and executing learnings from system knowledge gained.
* Manage configuration on core applications for boarding of new clients including system data table management and implementation on new network products (EMV, Digital, e-Commerce, Contactless etc.).
* Build a culture of accountability and ownership, by empowering team members to be curious and apply learnings to their day-to-day responsibilities.
What we’re looking for
* Able to demonstrate reliability, self‑motivation, and a willingness to accept responsibility and accountability.
* Cross‑functional knowledge of the Payment Network Industry focusing on operations.
* Strong relationship building skills with multiple internal stakeholders.
* Strong analytical, problem‑solving and critical thinking skills.
* Able to prioritize and manage multiple parallel projects and issues.
* Effective written and verbal communication skills with all levels of employees and management, including managing expectations, communicating issues, risks and opportunities.
Where and how you'll work
This is a full time position based in our Farnborough office. To be eligible you must reside in the UK. We have a hybrid working model, so you’ll be based in our office 2 days a week. Many of our associates have flexible working arrangements, and we’re open to talking about an arrangement that works for you.
What’s in it for you
* Well‑rewarded role contributing to the roadmap of an organisation committed to transformation.
* High‑performer career progression through extensive training programmes.
* Immediate access to core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance, with flexible benefits such as season‑ticket loans, cycle‑to‑work scheme and enhanced parental leave.
* Open‑plan workspaces and accessible facilities designed to inspire and support you.
EEO Statement
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
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