Northumbria Coast and Country Cottages have an opportunity for a Housekeeper to join their Seahouses housekeeping team. Salary: Up to £23,8090 per annum Work Days & Hours: 37.5 hours per week, working Monday to Saturday with a day off in the week Working Location: Office based at our office in Seahouse Team: Housekeeping Reporting to: Housekeeping Manager About Us Established in 1981, Northumbria Coast & Country Cottages have over 40 years' experience of offering a superb selection of over 500 personally inspected holiday cottages together with a friendly and professional service. A truly fantastic formula for creating wonderful and memorable holidays. As part of Sykes Holiday Cottages, Northumbria Coast & Country Cottages is committed to creating lasting holiday memories with a positive social and environmental impact. About the Role As a Housekeeper you will be responsible for checking our properties for cleanliness and identifying any maintenance issues, respond to any shortfalls and recognise any areas that need remedial attention, which would affect the quality of service which we provide and feeding back to suppliers where necessary. You will be actively involved in the daily operations of the Brand Managed Services housekeeping team, ensuring high standards are upheld to deliver an exceptional guest experience. As part of a rota, you will also provide out-of-hours assistance to property owners and guests. Our Housekeepers are a key support function in facilitating the operational requirements for our local Brand managed properties. Ensuring properties are presented and maintained to a high standard with regards to housekeeping and all related linens, to ensure that guest experience is maximised Your Responsibilities As Housekeeper, a typical day will see you: Ensuring all allocated properties are visited and inspected within required timeframes Ensure the allocated property portfolio is presented to the highest standard at all times Identifying any maintenance issues and reporting for repair in a timely manner Following up to ensure any shortfalls or repairs have been carried out in the required timeframes Building strong relationships with suppliers and cleaners Assist in the preparation of linen for changeover days Control of returning dirty linen Ensure cleanliness standards are consistently met Taking delivery of the hire linen from the supplier Responding to and successfully resolving any guest issues Completing any day-to-day administration tasks Provide feedback to cleaners on standards and areas of improvement Ensure policies and procedures are followed to include COSHH and manual handling Skills and Qualifications By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike. All we ask if you have the following: High level of attention to detail Strong organisational skills Ability to think on your feet and problem solve Ability to prioritise workloads Excellent interpersonal and communication skills IT literate – MS office and databases Full & clean driving licence Although standouts will also have: Previous Housekeeping Experience Knowledge of basic property maintenance Knowledge of COSHH and manual handling Strong local knowledge Sykes Cottages Company Benefits: Annual STIP Company-wide Bonus Scheme offering an additional 5% of your salary through our performance-based bonus program 33 days of annual leave including bank holidays, plus up to 5 extra days with long service A day off to celebrate your Birthday Two paid Volunteering Days off annually One of only 1000 BCORP-certified companies in the UK Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay) Exclusive discounts on stays for you, family and friends Discounts and offers with a focus on your overall wellbeing Health Cash Plan Training & Development programs to set you up for success 24/7 mental health support and initiatives Employee Savings Scheme transferring directly from your salary Long Service Awards Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help. If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply