Working Hours:
Full flexibility required between 06:30am - 11:00pm, any 5 days from 6. Full-time hours to be discussed during the interview.
Salary:
£38000.00
Role Overview:
You will lead and develop a team of Fulfilment Operatives and Team Leaders, fostering a positive, can-do culture. Your focus will be on delivering excellent operational performance, meeting service level agreements (SLAs), and ensuring high standards in health, safety, and housekeeping.
Key Responsibilities:
1. Promote a positive workplace culture and strong employee relations through fair and effective people management.
2. Lead training and development initiatives to build team competence and encourage continuous improvement.
3. Ensure effective communication across all levels of the team, including timely completion of weekly team briefs.
4. Manage team performance and attendance, including disciplinary actions, performance reviews, and absence management.
5. Participate in recruitment and induction processes in collaboration with HR.
6. Handle administrative tasks and produce relevant reports (e.g., time & attendance, holiday management).
7. Support and manage standard operating procedures to optimize fulfilment operations and meet client SLAs.
8. Oversee team budgets and labour planning to ensure efficient resource use.
9. ...