The sales recruitment network is looking for a Sales and Helpdesk Admin. The role is initially a contract; if successful, it may become permanent. This is an office-based position.
Responsibilities:
1. Manage sales orders from receipt of customer purchase orders to raising SOP on the Protean System and communicate expectations to all parties.
2. Update customers on the progress of invoicing and dispatching goods.
3. Produce and publish the Service Contract Matrix for the management team.
4. Provide initial telephone contact for all customer inquiries.
5. Maintain service and maintenance contracts, ensuring invoices are sent according to renewal dates, and liaise with account management for renewals.
6. Process monthly and quarterly maintenance invoices for large S&M contracts.
7. Handle all customer consumable orders, liaising with Order Management to ensure stock levels are adequate and communicate lead times to customers.
8. Prepare and process service invoices according to customer requirements and company guidelines.
9. Support the Helpdesk Team by taking customer and engineer calls and logging them according to SLA requirements on the Protean Service Management system.
If you have similar experience, feel free to get in touch.
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