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Call Centre Advisor
OA is looking for a Call Centre Advisor to join our client's dynamic and growing team.
The candidate is expected to provide customer service support for Scheme Members and handle enquiries from Landlords and Letting/Management Agencies regarding the Scheme.
Location:
Borehamwood
Hours:
40 hours per week on a shift basis.
Salary:
Up to £26,000 – depending on experience
Call Centre Advisor – Benefits:
* Life insurance
* Learning and qualification opportunities
* Casual dress code
* Annual leave purchase scheme
* Company pension
Key Responsibilities:
* Handle enquiries from Agents, Landlords, Tenants, and interested parties via phone, email, Live Chat, and post, meeting performance and quality targets.
* Process applications for membership, deposit protection, and un-protection using the in-house system.
* Manage agent renewals, compliance, and credit control.
* Resolve payment and invoicing issues.
* Support the Membership Division with renewals, processing, data entry, and calls as needed.
* Cross-sell Group brand products during interactions.
Skills and Experience:
* GCSEs (A-C) in English and Maths or equivalent.
* Strong customer service skills and clear communication.
* Minimum of 3 years’ experience working in a call centre environment, making 80-100 calls a day.
* High attention to detail and quality standards.
* Basic knowledge of Scheme Rules (training provided).
* Team player with good relationship-building skills.
* Proficient in Microsoft Office and quick to learn new systems.
* Problem-solving skills and effective time management.
* Experience in property, insurance, or financial services is a plus.
If you have strong customer service skills, experience working in a call centre environment, and are looking to join a company that supports growth opportunities, we encourage you to apply.
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