Salary: £44,000 - 65,000 per year Requirements: Microsoft 365 administration experience. Excellent customer service skills, both written (email) and verbal. Experience with Microsoft Power Platform (including Power Automate) and Microsoft Dynamics. Strong documentation skills with the ability to produce clear technical and user-facing guides. 2–5 years experience in a 2nd Line IT Support role (or equivalent). Advanced technical knowledge across 1st and 2nd Line support environments. Networking experience, including Wi-Fi, switches, firewalls, and NAS devices. Experience supporting and administering Windows Server environments (2012 R2 through to 2022). Experience installing, configuring, and maintaining printers. Experience with VMware (version 5.5 or above desirable). Knowledge of VoIP and phone system technologies. Administration of endpoint security tools, including Sophos Antivirus and BitLocker. Windows 10 and Windows 11 installation, support, and troubleshooting. Experience using service desk/ticketing systems and managing tickets through to resolution in line with SLAs. Clear enhanced DBS check (carried out by PQA). Responsibilities: Support HQ and external Principals IT queries and support Principals personal equipment if required. Support and maintain IT hardware and software within agreed SLAs, and act as an escalation point for our 1st line IT support. Support the Head Office network (firewalls, switches and lease lines), making sure systems are operating efficiently. Help maintain a high level of availability to PQAs IT systems, resolving any issues that arise. Administer and maintain our Microsoft Dynamic based database, coordinating with external support teams as needed. Effectively collaborate with 3rd party support on IT support tasks and projects. Proactively identify potential systems improvements and efficiencies. Support systems-based project work organised around CAB delivery cycles, as well as other IT projects and initiatives. Occasionally travel to events such as conferences or academy visits, with reasonable notice provided. Perform ad hoc tasks as required outside of this job description. Technologies: Hardware Support Microsoft 365 Microsoft Power Platform Network Security VMware Windows Office 365 ITIL Power BI More: At Pauline Quirke Academy of Performing Arts (PQA), we are a UK-wide network committed to providing outstanding extracurricular training for students aged 4–18. Our IT team is essential in supporting both our head office staff and external Principals managing PQA academies. This 2nd Line IT Support Engineer role is key to resolving technical queries and ensuring efficient operations. We offer competitive benefits including onsite parking, holiday bonuses, and contributions to gym memberships and private healthcare after probation. Our office is located in High Wycombe, with options for home working. last updated 14 week of 2026