Job description Please note this position is based in Newtownards, Northern Ireland and does not consider overseas applications Job Title: Helpdesk Administrator Company Overview: Join our dedicated team where your expertise in helpdesk and administrative skills will be highly valued. We are seeking a full-time Helpdesk Administrator to co-ordinate incoming and planned maintenance, ensuring efficient scheduling and communication. Job Description: Key Responsibilities: Phone Support: Answer and manage incoming calls with professionalism and efficiency. Scheduling: Coordinate and schedule preventative maintenance (PPM) and reactive work. Job Sheet Review: Review and process job sheets for accuracy and completeness. Documentation: Utilize Microsoft Word and Excel for documentation and reporting tasks. Requirements: Knowledge: Experience in helpdesk administration is essential. Technical Skills: Proficiency in Microsoft Word and Excel. Organizational Skills: Strong ability to prioritize tasks and manage time effectively. Communication: Excellent verbal and written communication skills. Detail-Oriented: High level of attention to detail and accuracy in all tasks. Why Join Us: Professional Environment: Work in a professional and supportive environment. Growth Opportunities: Opportunities for career development and advancement. Team Spirit: Be part of a collaborative team that values each member's contributions. Join us and contribute to a team that values professionalism, efficiency, and expertise! Job Type: Full-time Pay: Up to £27,175.00 per year Benefits: Company pension On-site parking Schedule: Monday to Thursday 8:00am 4:30pm Friday 8:00am 3:30pm Education: GCSE or equivalent (preferred) Experience: 2 years helpdesk administrator (required) Administrative: 2 years (required) Work Location: In person