Are you passionate about delivering exceptional customer service and have an interest in the automotive sector? We're looking for a Customer Service Advisor to join our dynamic Technical Incident Management team in Birchwood. Location: Birchwood, Warrington Salary: £26,000 per annum Hours: 8:00am - 4:00pm / 9:00am - 5:00pm (rotating shifts) Hybrid working available after probation What you'll do: Manage technical claims for mechanical breakdown contracts. Assess and authorise claims in line with policy terms. Communicate with customers, repairers, and partners to ensure smooth resolution. Maintain accurate records and ensure administrative completeness. Build strong relationships with workshops and repair centres. Contribute to process improvements and support team culture. What we're looking for: General knowledge of motor vehicles (training provided). Proficiency in Microsoft Office and PC usage. Excellent communication and problem-solving skills. Ability to work collaboratively and uphold company values. Why join us? Competitive salary and hybrid working after probation. Supportive team environment with opportunities for growth. Make a real impact in delivering outstanding customer experiences.Apply today and become part of a team that values integrity, collaboration, and continuous improvement! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website