Date: 18 Feb 2026
Location: London Stansted Airport, GB
Company: MAG
Summary
Role: Technology Service Operative
Location: Stansted Airport
Function: Technology – IT Services
Apprentice Salary Starting at: £21,000
Contract information:
* 36.25 Hours (Full Time)
* Initial 18-month fixed contract starting ASAP
* Annual salary increases throughout the apprenticeship
Why MAG?
At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.
We recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to creating environments in which our people can thrive. You'll also have access to some great benefits including:
* 6% company contribution pension
* 24 days holiday plus bank holidays
* Free parking
* Subsidised public transport
* Huge range of company discounts
The role
At MAG, Information and Communication Technology (ICT) Service Operative apprentice is responsible for providing technical support and maintenance for an organisation's computer systems, networks, and other technology-based equipment.
Our Service Operative Apprentice will also provide technical assistance to users, monitor network performance, and ensure security and data backup procedures are in place.
The goal of an ICT Service Operative is to ensure the smooth operation and maintenance of an organization's technology infrastructure, and to provide effective support to users. The successful applicant will receive on-the-job training from experienced ICT Service Operatives and participate in structured learning sessions to gain the skills and knowledge needed to perform the role effectively.
On completion of the apprenticeship, you will be awarded with a Level 3 Information Communication Technician qualification
Below are some of the things you can expect to learn on this apprenticeship:
* Install software upgrades
* Test and evaluate system performance
* Use system data to identify solutions
* Escalate problems in line with procedures
* Use basic scripting to execute tasks
* Carry out routine system maintenance checks
* Follow the necessary security procedures
What will make you successful in the role?
Successful candidates will possess:
* Basic understanding of computer hardware and software, including things like operating systems, networks, and security
* Effective communication and team working skills, with the ability to work across all levels our business and maintain a strong customer/client focus.
* Be able to diagnose and solve technical problems and be able to explain technical issues to non-technical people
* Detail-oriented and focused on quality and customer satisfaction and be willing to continuously learn and improve your skills with new technologies.
Minimum Requirements:
* English & Maths GCSEs grades 9-4
* A Levels (or equivalent) grades A-C/Pass, preferably in Computer or Technology related subjects
* Must live in England and have the right to work in the UK (Government funding requirement)
* Must be able to work shift work and travel to and from Manchester airport outside normal working hours.
Equal Opportunities & Reasonable Adjustments
We're building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We're on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there's space for your unique strengths to shine.
Whether this is your first role or your next big step, we want to hear from you – even if you don't think you tick every box. What matters most is what you bring.
We're proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We're committed to helping you perform at your best.
At MAG, every journey matters. Our Colleague Communities play a big part in that: Women's Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.