Job Description
Deskside Support Engineer – 6–12-month contract – Inside IR35
VIQU IT have a customer who are looking for a skilled IT Support professional who is a proactive and customer-focused individual with experience of 2nd to 3rd line IT support.
Within this role you will be required to provide 2nd to 3rd line support directly to the team, this includes Troubleshooting, Inventory management and customer-facing IT support.
This is an excellent opportunity for someone with strong 2nd to 3rd line experience who thrives in a hands-on, fast-paced environment and enjoys solving complex technical challenges to join a growing IT team.
Deskside Support Engineer’s Key Responsibilities:
* Provide 2nd to 3rd line deskside IT support to end users
* Troubleshoot and resolve hardware and software issues efficiently
* Support and administer Microsoft 365 / Office 365, including user management and troubleshooting
* Manage and support devices using Microsoft Intune
* Administer and maintain Active Directory (users, groups, permissions, GPOs)
* Configure, deploy, and maintain desktops, laptops, and mobile devices
* Manage IT asset inventory and ensure accurate documentation
* Escalate critical issues where necessary while maintaining ownership
* Deliver excellent customer service and clear technical communication
Deskside Support Engineer’s key Requirements:
* Proven experience in 2nd to 3rd line IT Support (Deskside environment)
* Strong working knowledge of:
o Office 365 / Microsoft 365
o Microsoft Intune
o Active Directory
* Solid troubleshooting skills across hardware and software
* Experience managing IT inventory and assets
* Ability to work independently and manage workload effectively
* Strong customer service and interpersonal skills
* Excellent problem-solving and analytical abilities
You must be able to commit to onsite 5 days per week based in centre of Glasgow for this role.
If you are interested in the Deskside Engineer role, apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.
Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).
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