Income Collection Assistant Walsall £14.82 - £15.31 per hour To provide an efficient and effective income collection service to meet the aims, objectives and needs of Financial Administration and the wider organisation. Role specific duties and accountabilities: Maximise and secure income due to the Council by undertaking all aspects of income and debt recovery activity in an effective and timely manner and in accordance with relevant policies, processes and procedures. Methods of recovery will include, but are not limited to, outbound telephone, letter, email collection activities and the referral of debts to collection agents. Evaluate the financial position of debtors, provide practical support and advice regarding payment options, including instalment arrangements and where appropriate refer customers to internal and external support/advice agencies. Provide training, support and information relating to income collection and debt recovery policies, processes and procedures to colleagues and other stakeholders as appropriate including attending and actively participating in working groups and other meetings as appropriate. Prepare accurate, clear and concise casework records/notes and identify/enter key action points/outcomes/dates (incl. diary entries) on relevant systems (including debt collection agency systems) to ensure timely monitoring of arrears cases in accordance with the relevant policies and proced...