Morrisons Client Manager job description
Client Manager Skale 60
Reports to: Strategic Insight Director
Summary
The client manager role is a critical part of the Morrisons client service team. With a commitment to work at the client’s offices in Bradford for two days each week, the job holder will quickly develop their knowledge of fast-paced grocery retailing and become an integral part of the wider Morrisons team.
The role requires strong analytical and questioning skills – interpreting client questions and using Worldpanel data to turn analysis into meaningful insights and recommendations. The role reports into a Strategic Insight Director and works directly with a Consumer Insight Director, Client Manager and a Client Executive. The Morrisons team sits within the wider Retail business unit, giving the job holder a large team of retail experts to learn from.
Key deliverables
Client
* Be responsible for the delivery of the service to Morrisons, ensuring key contacts expectations of our base delivery and impact are met.
* Monitor and escalate data queries and challenges ensuring operational tickets are raised and responded to.
* Establish strong relationships with our key day-to-day contacts, moving beyond responding to client briefs into
discussing broader business objectives.
* Ensure the client is trained on Worldpanel platforms (MWP).
* Implement elements of client account plans, ensuring that clients see continuous progression in their service.
* Support innovation implementation.
* Develop expertise in your client business.
* Develop your understanding of other teams within Worldpanel and how you can apply their capabilities to your clients’ requirements.
Insight
* Consistently demonstrate curiosity by interrogating Worldpanel data to meet clients needs.
* Deliver client briefs and presentations with impact, demonstrating the value of your expertise.
* Demonstrate the ability and confidence to take more complex client projects from initial client brief to quality
insight delivery using datasets that you're familiar with, with minimal input from others in the team.
* Demonstrate a solid understanding of the full range of our capabilities, including Analytics and services that you don't work with day to day, connecting client questions to the relevant capabilities or experts whenever required.
Commercial
* Personally contribute to the commercial success of the business through delivery against specified financial
targets, through identifying and closing upsell opportunities, and drawing on the expertise of others where
needed.
* Work with the Consumer Insight Director to proactively track commercial activity within Salesforce ensuring that opportunities are recorded and kept up to date.
Team
* Contribute to the success of your broader team beyond your immediate area of responsibility through active
involvement in BUD team or divisional initiatives.
* Own your personal development by actively participating in learning opportunities, attending relevant training
courses, and maintaining a live PDP with your line manager.
* Be a positive role model for more junior colleagues around you, offering them support in their client, commercial and insight activity.
Person Specification:
• Energy and ambition to continuously develop our reputation with our clients.
• Skills to extract, build and present compelling insight stories from behavioural data.
• Ability to build strong client relationships with key internal and external stakeholders.
• Capable of effectively prioritising and balancing focus between priorities.
• Ability to identify, develop and close commercial opportunities.
• Attention to detail to enable good quality commercial tracking.
• Able to act as a positive influence on your broader team through direct contribution and indirect impact on others.