This role supports day-to-day operational delivery, coordinating client requests through online portals and managing service requests from quotation through to completion and invoicing. The position also includes responsibility for fleet administration, working closely with the Operations Manager to ensure smooth and efficient operations.
Responsibilities
* Coordinate client requests and operational activities via online portals
* Manage service requests from quotation to execution and invoicing
* Liaise with internal teams to meet customer service requirements
* Maintain accurate records across internal systems and customer portals
* Manage fleet administration including servicing, MOTs, repairs and hire vehicles
* Maintain vehicle service records and fleet maintenance plans
* Track driver schedules and activity using Samsara
* Support driver compliance, inspections and performance reporting
* Produce daily and monthly fleet and operational reports
* Identify trends and recommend operational improvements
* Provide cover for team members when required
Person Specification
* Previous experience in an office-based administrative role
* Understanding of IT asset or stock management systems advantageous
* Proficient in Microsoft Office (Word, Excel, Outlook)
* 25 days annual leave plus bank holidays
* Option to buy up to 5 additional holiday days
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