Company description
Job Title: Vehicle Damage Assessor
Location: Remote
Salary: £37,000
Hours: 36.25 per week
Contract: Permanent
Shifts: Week 1 – Shifts 8am-4pm. Week 2 – Shifts 9am-5pm
As a Vehicle Damage Assessor you will be providing our customers with a world class claims service by ensuring that their claims are assessed quickly, and if valid are settled in the shortest possible time.
You will play a crucial part in our Engineering Team who deal with all aspects of both Insured and Third-party motor inspections, using state of the art technology to receive and audit estimates prior to authorising repairs to their Approved Repairer Network as well as Customer Nominated Repairers. Vehicle Damage Assessors also inspect and deal with all total loss claims.
Support is given to all aspects of the business by the team to assist in the claims process for both insured and third party to expedite settlement and minimise costs.
What will I be doing?
* Provide support to the Customer Support Manager by ensuring delivery of own performance against agreed objectives, KPI’s and SLA’s
* Assess, negotiate and authorise vehicle damage repair estimates using in-house image and Audatex estimating systems
* Assess and negotiate vehicle total loss settlements, categorise vehicle salvage as per the ABI code of practice and settle the claim with the customer
* Maintain knowledge in specialist area to improve understanding of technical issues
* Preparing and delivering case technical decisions and solutions to the customer / claims team, in line with agreed processes at designated authority level
* Monitor performance of Approved Repairers, recognising potential areas of improvement and relationship building/liaison
* Manage customer expectations and potential problems, preventing escalation into complaints
* Treat our customers fairly and ensure that the customer receives world class customer service in accordance with industry and company guidelines
* Support cost, service and process efficiency projects across the team, as well as participating in departmental projects
What do I need?
* Good working knowledge of motor vehicle construction and modern repair techniques
* Member of either IMI, IRTE or IAEA
* Must have current ATA VDA accreditation and working towards IAEA Salvage AQP
* Motor Claims knowledge including a basic understanding of insurance principles
* Good working knowledge of computerised damage estimating systems, including Audatex
* Good spoken and written communication skills
* Accuracy and attention to detail
* Positive and self-confident approach when dealing with our customers
* Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customers
* Ability to work well under pressure, meet deadlines and where required be able to use own initiative
* PC literate with good administrative skills
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
* 23 days annual leave plus bank holidays
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Company funded life assurance
* Diverse learning and development opportunities to support you to progress in your career
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.