Operations Administrator
Bury St Edmunds
Full time, Monday to Friday
Hybrid flexibility
Up to £30,000 per annum dependent on experience
We are actively recruiting for an Operations Administrator, for our Bury St Edmunds based client, a professional services organisation.
The Purpose of the role is to provide support to the Associate Director with document designer and PC exceptions reporting, maximising back-office system functionality and ensuring system changes are successfully embedded. You will support the delivery of projects that enhance client services, and produce regular reports, carrying out data analysis, and assisting with system, IT, and operational queries.
Key Responsibilities
Develop and maintain document designer templates to ensure efficiency and implementation of new functionality.
Assist in testing and implementing new features within back-office systems.
Continuously improve systems and processes, providing support and training where needed.
Support system updates, data cleansing, and reporting activities, liaising with team members as required.
Ensure data accuracy and consistency across systems, escalating issues when necessary.
Work collaboratively with teams to ensure adherence to system use and data standards.
Contribute to or lead operational improvement projects to enhance efficiency, data quality, and client service delivery.
Identify inefficiencies and implement scalable workflow improvements.
Update systems in line with annual legislation changes.
Support process mapping and documentation to improve consistency and performance.
Maintain and update personal development records, ensuring objectives and training impacts are recorded. Experience/Knowledge:
Essential:
Data analysis and reporting
Analytical mindset with the ability to interpret and present data clearly
Experience maintaining and developing CRM or back-office systems
Experience contributing to or managing small-scale projects
Commercial awareness and understanding of business operations
Strong attention to detail and accuracy
Excellent organisational and prioritisation skills
Confident MS Word and Excel skills
Experience with company-specific systems or similar platforms Desirable:
Awareness of process improvement methodologies Please apply today with your current CV or call our office on (phone number removed) for more information. Alternatively you can email your CV direct to (url removed)