Overview
Join to apply for the Customer Services Advisor role at Halfords.
This range is provided by Halfords. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
* Age 21+ £12.41 per hour
* Under 21 £10.20 per hour
Love all things motoring and cycling? Great with customers?
Your knack with customers and enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service.
You’ll work with customers in our car park and in-store, helping us wow every customer. This role includes a range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have retail experience, but if you can demonstrate experience of tailoring your approach in a customer-focused sales environment, we can help you with the rest.
We invest heavily in training to develop your career, whether you want to progress in Retail or elsewhere in the Group.
Benefits
* 25% off most Halfords Retail stores and online
* Amazing discounts of up to 50% on garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover with bike cover as standard for annual policies
* At least 25% colleague discount at Tredz
* Life Assurance
* Uniform
* Discounts on groceries, holidays, insurance, days out, restaurants and more
* Employee assistance programme offering free, confidential support 24/7
* Trade Price Bike Scheme – buy one bike per year from a range of bikes at reduced prices
* Sharesave scheme: save to purchase shares at a 20% discount
* Cycle2Work scheme
* Wagestream – access up to 30% of pay as you earn it
* Health Cash Plan – cash back towards healthcare costs
To Be Successful In This Role You Will Need
* Experience of delivering great customer service, ideally in a retail sales environment
* A proactive approach to helping customers and understanding their needs
* Problem solving skills
* Availability to work on a rota basis, including weekends
Ideally, You’ll Also Have The Following
* Some knowledge and skills in car parts fitting and cycle repair
* Some experience of working towards and achieving sales targets
Not sure you meet all the criteria? We'd encourage you to apply anyway. At Halfords we are committed to creating an inclusive workplace and are an equal opportunities employer.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
* Retail
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