Salary: Starting from £23,500.00 (depending on experience) BENEFITS 28 Days holiday + UK Bank Holidays Paid day off on your birthday Enhanced Parental Leave - _Maternity pay (after 2 years' service) = 13 weeks full pay and 13 weeks pay with / Paternity (after 2 years' service) = 4 weeks full pay_ Company Pension Plan Income Protection Insurance Scheme Death in Service Benefit (x2 times your annual salary) Cash plan benefit to assist with medical and wellbeing costs Annual charitable donation to chosen charity Support & funding for study towards your professional qualification Free on site parking Employee wellness programmes Cycle to Work Scheme Company Events Casual Dress Refer a friend scheme Paid time off for volunteering About You: Confident and capable of building rapport over the telephone to provide an excellent client experience Ability to work in a regulated, compliant and client focussed environment Organised, resourceful, deadline driven and supportive of the wider team Quality orientated with great attention to detail IT literate About the Role / Key Responsibilities: Achieve individual objectives and key performance indicators as set and agreed Provide professional support and advice to clients throughout the life cycle of the policy ensuring high levels of service and client satisfaction, supporting them with changes to their policy in a timely manner both on the telephone & Live Chat facility Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible Adhere to all Company, regulatory and compliance guideline requirements Maintain own technical competence Support colleagues from all areas of the business as required About Us Business Choice Direct are part of the Lloyd & Whyte Group, a group of businesses which provides insurance and financial services to specialist markets. We offer a variety of roles for talented people who want to join us. Business Choice Direct Insurance Services Ltd is a Commercial Insurance broker, specialising in the logistics, high premium Motor, SME, and Tradesmen industries.Our team here is motivated and upbeat. If you join us, you will be given individual targets, but the emphasis will be to work as a team to achieve, starting with your morning 'buzz' meeting you will strive with your team mates to deliver high quality advice, assist with changing policies as well as recommending new products to our commercial insurance customers.We live by our company values: having fun, being supportive, acting professionally, growing partnerships and curating ambitious thought.Job Types: Full-time, PermanentPay: From £23,500.00 per yearAbility to commute/relocate: Eastleigh SO50 9NW: reliably commute or plan to relocate before starting work (required)Application question(s): Are you confident in communicating with clients via telephone on a daily basis?Experience: Customer service: 1 year (required)Licence/Certification: GCSE Maths & English at Grade C or above/Equivalent (required) Cert CII qualification (hold/willing to work towards) (preferred)Work Location: In person