ExtraCare Charitable Trust are looking for a Retail Operations Manager! Retail Operations Manager is a senior role overseeing the efficient, compliant running of ExtraCare’s retail network. It covers governance, operations, and performance across all stores. The role manages health and safety, risk, maintenance, Gift Aid, and operational improvements, while leading new goods strategy, including suppliers, stock, and financial results. It also connects head office with store teams, supports performance, uses data for planning, and helps drive growth and new opportunities. About Us ExtraCare Retail is a proud charity retailer dedicated to supporting our community and driving social impact through our stores. We’re embarking on an exciting period of growth and are now looking for a passionate Retail Operations Manager who, along with the Managing Director Retail. The Retail Operations Manager will join our award-winning charity. The ExtraCare Charitable Trust and contribute to our mission of creating ‘better lives for older people’. Benefits of the role include; 25 days annual leave, plus bank holidays Contributory pension (up to 9%) Buy and sell holiday Free life insurance Cycle2work scheme Attendance reward Free use of on-site location gyms Role Details Role: Retail Operations Manager Hours: 37.5 hours per week (full-time, permanent); Head Office / hybrid working, 2-3 days a week in the office. Location: Head Office, Coventry, CV3 2SN Salary: £36,000 - £42,000 per annum Key Duties: New Goods, Online and Suppliers Lead bought-in goods and online sales strategy to drive income growth. Responsible for sourcing and developing product ranges, managing suppliers, and expanding retail offerings. Oversee stock planning, allocations, pricing, promotions, and markdowns to maximise sales and margin. Support retail teams with stock control processes and best practice, while improving online sales through clear policies, standards, and guidance. Retail Compliance Develop and maintain procedures to ensure strong governance, compliance, and operational efficiency across the retail estate. Oversee health and safety, risk assessments, and statutory compliance, working with contractors to maintain safe environments and cost-effective services. Manage maintenance programmes, records, and systems, ensuring data accuracy and GDPR compliance. Continuously review processes to drive improvement, control costs, and deliver best value through effective supplier and contractor management. Retail Team and Stakeholders Lead and develop the Retail Operations team, including administration and Gift Aid functions. Work closely with stakeholders to deliver operational projects and initiatives with clear communication that supports strong in-store execution. Support the Retail Director in delivering an effective communication strategy and represent Retail Operations in planning meetings. Contribute to the Retail Strategy through forward planning, innovation, and data-led decision making. Maintain strong relationships with store and field teams, ensuring a clear focus on retail needs and performance. Person skills and experience Strong retail experience with a track record in managing bought-in goods and supplier relationships, and a good understanding of store operations and the wider sector. Excellent communicator, able to translate complex information into clear, practical guidance and deliver messages across multiple channels. Confident working with stakeholders at all levels and managing multiple projects. Commercially focused, customer-driven, and results-oriented, with a strong emphasis on profitability and continuous improvement. A positive, solutions-focused leader who can influence change, adapt their style, and coach others to achieve strong performance. at giving and receiving feedback and strives to shift perceptions and mind-sets and provide more options for those they work with Highly competent in converting technical / business language into simple ‘retail speak’ to ensure that all communications are delivered successfully Please see job description for further information about this exciting opportunity! Do not miss out! Click ‘apply’ now to make an invaluable impact to the lives of our residents as our new Retail Operations Manager. Closing date: Sunday 24 May 2026 Proposed interview date: first stage 27th May (online). Second stage 3rd June in person ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community. ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process. ExtraCare does not participate in the current “ UK Visa Sponsorship ” scheme, and we would not be able to facilitate sponsorship. ExtraCare reserve the right to close this advertisement early. Be one of the first to apply!