The Team The practice spans aviation-related consumer claims, defence‑sector advisory work and general commercial disputes across litigation, arbitration and alternative dispute resolution. A key part of the team’s work involves managing high‑volume consumer aviation claims under UK261 / EC261 regulations, alongside more complex or sensitive matters requiring bespoke handling. The practice also provides specialist advice within the defence sector, supported by extensive military and security expertise, and handles a broad range of aviation‑linked and cross‑border commercial disputes. With a strong foundation, diverse caseload and deep industry knowledge, the team continues to grow across all three areas. The Role As Claims Team Manager, you will play a central role in overseeing the operational delivery of the team’s high‑volume consumer aviation claims function. You will be responsible for managing a team of claims handlers, ensuring performance excellence, operational efficiency and high‑quality client service. Working across all three pillars of the practice, you will coordinate workflows, support the development of team members, and work closely with senior lawyers to ensure cases are progressed effectively. You will also contribute to process improvement, MI reporting, client liaison and the continuous enhancement of claims-handling standards. The role would suit someone confident in people management, quality assurance and operational oversight within a fast‑paced claims or legal environment. Hybrid working arrangements may be available depending on business need and can be discussed during the interview process. Key Responsibilities The successful applicant will: Oversee the day‑to‑day management of the consumer aviation claims team Allocate workloads and ensure timely progression of high‑volume cases Monitor team performance and support continuous improvement Provide supervision, coaching and professional development for claims handlers Support the handling of complex or sensitive claims and escalate where appropriate Work closely with Senior Associates and Partners to ensure alignment between legal strategy and claims processes Produce and analyse management information (MI) and operational reporting Contribute to process optimisation, quality assurance and risk management Act as a point of contact for clients on operational and performance matters Assist with onboarding and training of new team members Promote a collaborative and positive team culture Essential Skills & Experience We are looking for a highly organised and proactive Claims Team Manager with: Experience managing a team in a claims, legal or high‑volume case management environment Strong leadership, communication and coaching skills Excellent organisational and workflow‑management abilities Confidence handling sensitive or complex matters and providing clear guidance Strong analytical skills, including experience producing MI or performance reporting A process‑driven approach with appetite for continuous improvement Ability to build strong working relationships with colleagues and clients Interest in aviation, defence or commercial disputes (desirable but not essential) Commitment to Clyde & Co’s values of excellence, collaboration and innovation The Firm When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets. Our Commitment Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process. A Note on Privacy Please take a moment to read our privacy notice.. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject. If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice. This is the job description as constituted at present; however, Clyde & Co reserves the right to reasonably amend it in accordance with the changing needs of the business.