Supporting the Operations Manager of a UK wide business, this varied role will manage a business centre, ensuring customer service excellence is a priority and creating a working environment that attracts new business and retains existing clients. Commission will be paid on all new sales and renewals. We are looking for an outgoing, resourceful candidate, possibly from a background in retail, hospitality or similar, where juggling priorities alongside customer satisfaction are part of every day. The Centre Manager will be: Looking after existing clients by establishing and maintaining strong relationships and ensuring the delivery of high standards of customer service Taking responsibility for driving the sales, conducting tours for prospective clients, and promoting the centre and the company locally through business networking and generating business referrals. Increasing revenue opportunities through strong product sales and renewal negotiations Driving and maximizing service revenue through up selling services to clients Managing the monthly billing and client invoicing process, and work alongside the Finance Team to recover outstanding monies from clients in a timely manner Monitoring, recording, analysing, and reporting on activities relating to occupancy, debt, and renewals with effective use of the CRM Line managing and developing the Customer Service Assistant Ensuring the centre complies with all aspects of current Health, Safety & Security regulations, Money Laundering regulations and GDPR Ensuring compliance with company standards on visual inspections, renewal performance, service revenue performance, debt management and business administration Managing the suppliers and tender/renew contracts where necessary. Key attributes of the Centre Manager: Some previous sales experience, with a genuine passion for customer service Excellent communication skills, both written and verbal A focus on customer led thinking and the ability to create a dynamic working environment A very strong negotiator, with a proven track record of success A strong leader with experience in coaching and mentoring Confidence to interact with a range of clients and colleagues up to board level A creative approach to problem solving, and a proactive approach to the working environment with flexibility to adapt to changing demands A professional attitude and appearance Competent in the use of MS Office with experience of CRM and billing software packages