The Head of Community will work with the Director of Services on strategic and operational planning and provide operational leadership for the range of Community services delivered by Age UK East London. The purpose of this role is to:
* Take responsibility for the delivery of Age UK East London's Community Service offer, ensuring its delivery requirements are met and we are responsive to new opportunities.
* Ensure that older people who are supported by the Community team also benefit from the range of AUKEL services and those provided by other local partners.
* Be an active member of our SLT, working with senior leaders across AUKEL, contributing your experience and expertise to problem solve, spot and develop opportunities as well as make an impact on our overall organisational development journey.
* Build responsive and accountable relationships with a wide range of stakeholders including commissioners, partner providers, senior health and social care professionals.
* Motivate and inspire a frontline staff and volunteer team, using excellent communication skills and a strong understanding of key issues affecting older people.
* Ensure the services are meeting all KPI's for quality and delivery, overseeing data management and analysis to ensure compliance and insight that supports future development and demonstration of impact, taking a continuous improvement approach.
* Ensure service staffing and delivery arrangements are optimal, including by assessing which services need allocated staff and which would be better delivered by a central team.
* Ensuring processes and good practice is embedded in case recording, reporting and data collection.
Key Tasks: Coordination and Management of Service
* Line manage service managers and coordinators, and oversee the good management of all service staff.
* Ensure services are delivered in line with contractual requirements
* Work with other senior managers, ensuring good joined up internal referral pathways, clear communication and joint-working where possible
* Ensure the team is fully conversant with the organisation's CRM and that this is used effectively to record and manage casework and evidence of outcomes and impact of the service
* Ensure the team is knowledgeable about the local service offers and are effective in referring and signposting clients to other relevant services
* Complete and maintain relevant risk assessments.
* Ensure there is cover for gaps in service delivery (e.g. due to A/L or sickness).
* Support team members to supervise volunteers effectively
* Support implementation of any organisation-wide operational changes
* Regularly attend meetings with external professionals as necessary in relation to operational management and delivery of services
Quality and Insight
* Produce quarterly KPI monitoring and evaluation reports for each contract as required to include data, case studies and insight on service delivery and opportunities
* Produce quarterly insight to the Board of Trustees at committee level
* Monitor compliance in record keeping around key areas
* Continuously review and monitor services with the aim of improving quality, flexibility, responsiveness and effectiveness, and to identify and respond to new opportunities
General
* Develop and nurture supportive and collaborative relationships with local community, voluntary and faith partners.
* Identify, explore and develop new opportunities that address the needs of local older people.
* Lead the development and delivery of current and future commissioned community services in AUKEL.
* Work with senior colleagues to conduct ongoing 'horizon scanning' of changes in national and local priorities and approaches to services, to maximise opportunities and identify upcoming challenges for older people
* Work with local partners to share best practice and develop opportunities to work together
* Develop strategic relationships in the local health and social care system, to gain insights and inroads to future opportunities and build service reputation and influence.
* Continuously gain feedback from the team in considering how the service can develop further, for example around reach, client journey and other areas.
* Work with colleagues to develop new service proposals, to develop the scope and impact of the Community team.
Leadership and Management
* Engage, motivate and inspire the team
* Evaluate and manage overall team and individual performance and wellbeing
* Run regular team meetings with content that promotes team cohesion as well as being informative and operationally useful
* Ensure communication and training of the team is in line with contractual requirements and AUKEL policies
* Encourage and provide opportunity for sharing of knowledge within the team and between colleagues within AUKEL
* Take a person-centred approach to line management responsibilities
* Proactively identify opportunities for team members to stretch and use skills to develop them whilst benefiting the team / service / AUKEL
Other
* Perform other duties in connection with the general work of AUKEL when required
* To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of AUKS
* To carry out the duties of the post in accordance with AUKS's policies and procedures including: Equity and Diversity, Health & Safety, Confidentiality, Complaints, Data security, Safeguarding
* Participate in learning and development opportunities and take responsibility for identifying your own learning needs
* Of operational service management within community based setting within the statutory, voluntary or private sector
* Of working with data to monitor outputs, outcomes and reach.
* Of carrying out programme evaluation and report writing.
* Of managing people at (at least) coordinator level, and successfully engaging and motivating staff.
* Of effective collaboration and partnership development.
Desirable
* Of engaging strategically with the local community, heath and care system
* Of design and delivery of innovative, impactful health and wellbeing programmes.
* Of strategic service leadership and development.
* Of leading change
Knowledge & Understanding
* Understanding of, and expertise in, the care and support needs of older people.
* Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a
* trauma-informed manner.
* Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.
* Of the current health and care landscape, Intermediate IT skills
* Can demonstrate commitment to AUKEL values (accountable, kind, flexible, inclusive, collaborative).
* Commitment to learning and development and reflective practise.
* Resilience
Desired
* Ability to speak a community language
Additional Requirements
* This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
* Flexibility in working hours to meet organisational needs.
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