5 days in the office Permanent Monday to Friday – 35hrs (9.00 – 17.00) Our client, a well-established commercial insurance provider based in Lutterworth, is seeking an Insurance Administrator to join their busy admin team. The key responsibilities of an Insurance Administrator: • Provide administrative support across commercial lines including New Business and Renewals. • Set up cases in Acturis. Ensure policy documents and EL certificates are issued accurately and on time. • Liaise with clients, brokers and underwriters by phone and email in a professional and courteous manner. • Check endorsements, warranties and special conditions before despatch. • Manage diary entries, respond to enquiries and follow up on diarised tasks promptly. • Process MTAs, invoice clients and update records accurately in Acturis. • Cross-sell additional services where appropriate. The minimum requirements for the Insurance Administrator role: • Minimum 2 years administrative experience in a busy office environment • Highly developed sense of integrity and commitment to customer satisfaction • Excellent verbal and written communication skills • Ability to handle complaints and challenging situations calmly and professionally • Strong attention to detail and analytical skills • Comfortable using automated information systems such as Acturis • Willingness to work occasional overtime where required • Demonstrated team player with a proactive attitude The ideal candidate for the Insurance Administrator role: • Previous experience within the commercial insurance sector is preferred • Familiarity with handling endorsements and policy amendments • Confident working independently and managing diary systems Insurance Administrator benefits: • Comprehensive training and development programme • Company contributory pension scheme • 25 days annual leave plus increase after years of service • Free on-site parking The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner – as we want to be treated. Interested? Please apply below or call us on (phone number removed) for an informal chat. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. For our Privacy Policy, please see our website