Overview
Deputy Head of Retail | Up to £80,000 | Customer Experience Leader
My client is a market leader, demonstrating strong growth, ambitious plans, and a clear determination to be the best retailer in their sector. They are seeking a Deputy Head of Retail - a newly created and unique position that sits just below the Retail Director. This is an unusual job title in the market, but in practice it reflects a senior leadership role responsible for supporting the Retail Director while having significant accountability for the retail estate.
The Deputy Head of Retail will play a pivotal role in shaping and delivering the company's retail strategy, driving customer experience, operational excellence, and commercial performance. This is an ideal opportunity for an experienced retail leader who craves the next step towards a Head of Retail position.
The role offers a balance of strategic influence at head office level and hands-on leadership across stores, making it perfect for someone who wants both impact and visibility at the highest level of retail operations.
Deputy Head of Retail Role
The Deputy Head of Retail will support the Retail Director in delivering the brand's vision and ensuring best-in-class execution across all stores. You will lead by example, fostering a customer-first culture, driving commercial performance, and empowering store leaders to exceed expectations.
Deputy Head of Retail Responsibilities
* Work alongside the Retail Director to define and deliver the retail strategy as the business continues to grow.
* Lead, inspire, and develop store managers and regional teams to achieve excellence in service, sales, and operational standards.
* Adapt leadership and coaching to build capability across people management, customer experience, sales, stock management, and visual merchandising.
* Drive commercial performance by identifying opportunities to maximise sales, profitability, and operational efficiency.
* Champion brand values, ensuring a positive, inclusive, and diverse culture across the retail network.
* Promote a culture of continuous improvement, encouraging innovation and effective change management.
* Build strong stakeholder partnerships to align people, product, and operational strategies.
* Recruit, nurture, and retain top talent while developing a robust succession pipeline for future growth
What’s in it for you
A rare opportunity to step into a senior leadership role within a growing retail brand. With a competitive salary, performance-related bonus, and benefits, this role positions you directly beneath the Retail Director, offering both influence over strategic decisions and accountability for retail delivery.
It is particularly suited to ambitious retail leaders seeking progression to a Head of Retail role, making it a genuine career-defining step.
BBBH34372
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management, Customer Service, and General Business
Industries
* Retail Apparel and Fashion
* Retail
* Retail Luxury Goods and Jewelry
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