Overview
We are seeking an Account Handler to join our team of Trade Credit insurance specialists based in Swindon. Gallagher Trade Credit operates as a national team with offices in London, Swindon, Birmingham, Manchester, Leeds, and Glasgow, and we proudly rank among the top three brokers in this specialism within the UK. Our Swindon team is a close-knit, supportive, and dynamic group of like-minded professionals, all dedicated to delivering exceptional client service and making a meaningful impact. As an Account Handler, your role will involve supporting your colleagues to meet client needs, achieving both renewal retention and growth targets, and collaborating closely with Regional Account Managers. While prior experience in Trade Credit is not required, as full training will be provided, some experience within the insurance industry would be advantageous but is not essential. What is crucial, however, is your ability to work effectively within a team and manage deadlines efficiently, as our clients rely on swift responses to support the smooth operation of their businesses. How you'll make an impact Assist in the Management of a portfolio of clients, ensuring their Credit Insurance needs are met effectively and efficiently Handle policy renewals, ensuring timely and accurate processing Process mid-term adjustments (MTAs) and policy endorsements as required Identify and act upon new-business opportunities, use sound judgement to recommend them if appropriate Respond to client queries promptly and professionally, providing exceptional customer service Collaborate with internal teams to ensure smooth and seamless service delivery Develop and maintain strong relationships with clients, insurers, and other stakeholders Stay updated with industry trends, regulations, and product knowledge Assist in the development and implementation of client retention strategies Provide support to the Account Executives and other team members as needed About You Previous experience in a similar role, preferably within the insurance industry, would be ideal Any exposure to the insurance industry across different roles is advantageous Strong organisational and time management skills, with the ability to prioritise tasks effectively Excellent communication skills, both written and verbal, with a professional telephone manner Self-motivated and driven, with a strong desire to succeed Ambitious and eager to learn and grow within the organisation Demonstrates a high level of professionalism and ethical conduct Eligible to work in the UK #LI-JJG Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…