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Hours:
This role is a multisite position working in both our West Kirby and Chester branches. You will be primarily based in West Kirby, with the flexibility to work in Chester as needed.
The role is permanent, working 18 hours per week. Specific days and hours will be discussed at interview based on business needs. Please note, there is a requirement to work on approximately 2 Saturdays per month in Chester on a rota basis, with time off in lieu provided.
Salary:
£23,600 Pro Rata
Closing Date:
Thu, 29 May 2025
Are you passionate about helping others and delivering exceptional customer service?
Would you like to join an organization that prioritizes its customers?
If yes, Skipton Building Society has the perfect opportunity for you!
We are recruiting a Customer Consultant for our multisite branches in West Kirby and Chester.
The Customer Consultant role involves engaging with customers to understand their needs, providing information about our savings products and services, and offering tailored solutions through attentive listening and professional service.
Our branches are vital community hubs, but we also support customers online and via our contact centre, offering face-to-face, virtual, and outbound engagement to meet their needs. You will always prioritize customer needs and aim to deliver first-class service.
More than just a friendly face and voice, you will be a listener, problem solver, and a knowledgeable resource to help customers achieve their financial goals.
Who Are We?
Not just another building society. Not just another job.
We are the fourth largest building society in the UK, owned by our members, making us a mutual organization without shareholders.
We value diversity and look for individuals who reflect our diverse membership. Our purpose is to help more people own homes, save for the future, and support long-term financial wellbeing.
Together, we can build a better Society!
Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Regardless of your background or goals, we will support your next steps toward a better future.
What Will You Be Doing As A Customer Consultant?
1. Be the First Point of Contact: Welcome customers warmly in-branch and over the phone, making a positive first impression.
2. Engage and Understand: Ask insightful questions to uncover customer needs and provide tailored solutions.
3. Listen and Tailor Solutions: Offer personalized solutions based on each customer’s unique circumstances.
4. Proactive Outreach: Reach out to customers proactively via phone to identify needs and offer support.
5. Maintain Accurate Records: Keep customer records up-to-date, with special attention to supporting vulnerable customers.
6. Adhere to Policies: Follow company policies and standards, supported by comprehensive training and coaching.
What Do We Need From You?
* Previous customer interaction experience, from banking, retail, food & beverage, guest services, healthcare, or similar sectors. We value passion for service and going above and beyond.
* Ability to work well with others, demonstrating a 'one-team' mindset.
* Ability to react quickly during busy periods and manage a variety of customer interactions efficiently.
* Flexibility to adapt and grow with changing business needs.
What Is In It For You?
This multisite role primarily based in West Kirby, with flexibility to work in Chester. It is a permanent, part-time position (18 hours/week), with specific days and hours discussed at interview. You will work approximately 2 Saturdays per month in Chester, on a rota basis, with time off in lieu.
The salary is £23,600 per annum, plus benefits including:
* Annual discretionary bonus
* 25 days annual leave + bank holidays, increasing to 30 days after 5 years
* Holiday trading scheme
* Employer-matched pension contributions up to 10%
* Health and wellbeing benefits, Employee Assistance Programme, employee discounts
* Charity volunteering days
* Colleague mortgage and savings accounts, discounts
* Training and development opportunities
* Private medical insurance
* Salary sacrifice scheme for hybrid/electric cars
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