Join LHP as a Planning Team Leader – Make a real difference to our customers, our communities, and our service.
Location: Grimsby or Boston (expected 2 days in the office per week)
Hours: 40
Salary: £36,365 per year
At LHP, we're passionate about giving our customers clean, safe, well ‑ kept homes and neighbourhoods they can be proud of. Our Repairs and Empty Homes teams are at the heart of that mission — and we're looking for an inspiring Planning Team Leader to help us deliver a service that truly puts people first.
If you're someone who thrives in a busy, fast ‑ paced environment…
If you enjoy leading teams, solving problems and improving services…
And if you believe in doing the right thing, every time…
Then this could be the role for you.
Why join LHP?
We're more than a housing provider — we're a purpose ‑ driven team that cares deeply about our customers, our communities, and each other.
Alongside a monthly salary of £ 36,365, you'll enjoy a fantastic range of benefit s: -
An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies .
� Discounted shopping vouchers .
A brilliant salary sacrifices pension scheme — with up to 12% employer contribution .
32 days' holiday (including bank holidays ), increasing annually for your first five years .
Opportunities to earn extra leave for full attendance, plus buy/sell options .
Access to Mental Health First Aiders across the business .
â� You'll also join a positive team culture where your development is a priority and your ideas are valued.
What does a typical week look like ?
As our Planning Team Leader, you'll take the lead on planning and coordinating resources across repairs, servicing, major works and empty homes. Your work will directly influence customer satisfaction, productivity and service performance.
As you may imagine, this isn't always easy, and requires empathy, strong effective communication skills and bags of resilience .
A typica l week could look like:
* Plan and organise the work of our operatives for repairs, empty homes, major works and servicing, making sure their time is used well.
* Make sure we meet all safety and legal requirements by scheduling work correctly.
* Track how well repairs and servicing are performing and use good planning to improve results.
* Look for ways to improve the service by using data to understand what works and what doesn't .
* Provide admin support to keep schedules up to date and help the team work smoothly.
* Keep an eye on the planning budget so we spend money wisely and stay on track.
* Set and check the day ‑ to ‑ day processes we follow, so the team works efficiently and consistently.
* Help develop and improve policies, procedures and working practices across the service.
* Work closely with other LHP teams and our customers to spot opportunities to improve and do things better.
Report on how the service is performing, raise any concerns or risks, and carry out regular 1:1s, appraisals, complaint investigations and team management tasks in line with policies.
Please view the full job description for a full list of responsibilities
Who are we looking for?
The most important thing is your attitude and values. We want someone who: - Builds trust through openness and accountability - Treats every customer with dignity and respect - Works collaboratively with colleagues and partners - Shows genuine empathy and understands different perspectives
It would be great if you also have :
* Significant experience in a works planning/scheduling environment.
* Proven experience of leading a team, motivating, coaching, and developing staff to achieve performance targets and maintain a high level of service delivery.
* Excellent organisation and prioritisation skills.
* Confident in dealing with people and can communicate clearly and effectively at all levels within the organisation.
* Flexible, with the ability to prioritise in an environment of constant change.
* Great verbal and written communication skills supported by strong literacy and numeracy.
* Can cope with a changing environment to develop new services and ideas.
Competent in use of Microsoft Office software (Word, Excel, MS Teams, and O365 suite of products).
How to apply ready to help us create places to be proud of?
Apply today by submitting your CV and answering our short application questions. �
Finally some key Information
At Lincolnshire Housing Partnership, we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.
It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at for a friendly chat
Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.
To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process
All offers of Employment is subject to a DBS Check and Satisfactory References