Housing Resettlement Officer needed in Maidstone Paying £19 per hr ref OR26603 Full time hours on a temporary basis Key Responsibilities The Housing Resettlement Officer will: Provide a dedicated, empathetic and person‑centred service to clients owed the main housing duty, assessing housing circumstances and support needs to enable successful move‑on Maintain a comprehensive knowledge of homelessness legislation, particularly Part 7 of the Housing Act 1996 (as amended) and the Homelessness Code of Guidance, alongside welfare benefits and social care knowledge Undertake client interviews and assessments, including home and placement visits, in line with statutory duties, policy and relevant case law Advise clients on the full range of housing options, including housing register applications, private rented accommodation, supported housing, shared ownership and mortgage advice where appropriate Work proactively with private landlords to remove barriers to move‑on, including resolving rent arrears, negotiating repayment plans and offering incentives such as rent in advance and tenancy sustainment support Complete income and expenditure assessments to determine affordability and access to suitable move‑on accommodation Advise and refer clients to tenancy support services, including income maximisation, Discretionary Housing Payments, housing benefit support, debt advice, rent arrears advice and mutual exchange Manage a caseload of homelessness main duty cases, developing, reviewing and updating Personalised Housing Plans (PHPs) to ensure active engagement and homelessness relief Draft and issue statutory decision letters, including Section 184 decisions and referral letters where local connection lies elsewhere Maintain accurate, detailed and timely records of all client contact, advice, decisions and actions on case management systems Identify households suitable for nominations and direct lets, assessing suitability and recording outcomes on client cases Respond to enquiries and correspondence from clients and their representatives, including solicitors, advocates, elected representatives and housing providers, within agreed response times Build effective working relationships with colleagues, landlords, voluntary organisations, external agencies and service users Complete associated administrative tasks required to support the service Take reasonable care for personal health and safety and that of others, in line with health and safety policies and procedures If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared