Desktop Support Analyst Liverpool £27,962 - £30,680 (Plus £2,000 Market Forces Premium) The Royal College of Physicians (RCP) is recruiting a desktop support analyst. As part of the IT services team, the desktop support analyst provides support for all RCP IT services to all RCP IT service users. Responsibilities include; handling incidents or service requests using the incident reporting and request fulfilment processes. Key Responsibilities * Deliver departmental objectives and support the wider IT strategy. * Provide comprehensive desktop support to users, including hardware troubleshooting and application patch management. * Deliver end-to-end IT service management support across the organisation. * Support advanced configuration, system setup and IT asset management processes. * Ensure adherence to IT policies, standards and guidelines. * Identify opportunities for improvement and actively introduce and encourage innovation. About you As a RCP desktop support analyst you should have a can-do, optimistic attitude and have a strong working knowledge of IT service operation, transition and continual service improvement. You will have a strong commitment to developing your IT knowledge and skills and a commitment to strive for service excellence. You should have significant experience in a similar role, be educated to A level or professional standard (e.g. ITIL Foundation, CompTIA A, Microsoft Certified Professional) and have excellent spoken and written English. Benefits include: Working at the RCP comes with lots of benefits designed to ensure that you feel valued and supported in your role. The benefits we offer include: * 29 days annual leave plus bank holidays * group personal pension plan with 7% employer contribution * interest-free season ticket loan * life assurance * annual pay award * flexible working hours * employee assistance programme – 24/7 advice and support for any work-related issues as well as any problems affecting your home life * occupational health team – includes employment and work-related health assessments, health checks and work station assessments * cycle to work scheme * professional training and development opportunities * enhanced maternity and paternity pay * staff discounts platform – including discounts on cinema tickets and a range of high street brands About the RCP The Royal College of Physicians (RCP) is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518 by King Henry VIII. We are a professional membership body for physicians – doctors who work in hospitals – with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care. We work from two main sites – The Spine, a new state-of-the-art building at the heart of the Knowledge Centre in Liverpool, and an iconic Grade I-listed building overlooking beautiful Regent’s Park in central London. We champion an inclusive culture and welcome applications from all sections of society. We value taking care, learning and being collaborative. These values underpin everything we do. Join us to help achieve our vision of a world in which everyone has the best possible health and healthcare. The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. RCP is all about our people – our members, our staff, our volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. That’s why welcoming and having people who represent the 21st-century medical workforce and the diverse population of patients we serve is so important to us