About Us JA Mar Hall Golf & Spa Resort is a peaceful countryside retreat and soulful escape – your haven of Scottish charm, spa indulgence, and championship golf. Recently, Mar Hall proudly joined JA Resorts & Hotels, a heritage hospitality brand with award-winning properties across Dubai, the Maldives, Seychelles, and Scotland. This exciting new chapter brings global expertise, world-class standards, and new opportunities for our teams. As part of the JA family, you’ll be connected to an international network of talent, innovation, and career development, all while helping us honour the warm, authentic spirit that makes Mar Hall truly special. Set within 240 acres of woodland on the banks of the River Clyde, our resort features elegant bedrooms and suites, a championship golf course, a luxury spa and wellness experience, and exceptional dining shaped by creativity and Scottish provenance. Together, we are elevating the resort into one of the UK’s most exceptional luxury destinations—and you can be part of it. Key responsibilities of the Receptionist will include: Supplying the highest possible levels of customer care and service whether in the public eye or in the back of house areas To be fully conversant with the Hotel’s facilities and location in order to respond to guest enquiries Anticipate guests need wherever possible in order to deliver exceptional quality of service and in turn guest satisfaction To promote a helpful and professional image within the department ensuring full co-operation is given to colleagues in other departments Welcoming guests and checking their details against their bookings Allocating guests their rooms and providing keys Answering phones from prospective guests, taking messages and delivering them Completing administrative tasks such as filing and photocopying Responding to requests for help and information Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions Preparing room bills and ensuring prompt payments Checking guests out, taking payments and returning deposits The Ideal Hotel Receptionist: Problem-solving abilities Strong communication and interpersonal skills Excellent customer service skills Flexibility and the ability to respond appropriately to changing situations Discretion and sensitivity The ability to maintain professional standards under pressure Strong IT skills and knowledge of booking systems and software Excellent administration and organisational skills Why Join Us At JA Mar Hall, you’ll find more than a job—you’ll build a career within a global hospitality family. We offer: Competitive salary plus Tronc, paid via an independent tronc system, meaning your monthly earnings are topped up through service charge. Free luxury leisure club membership. Discounted membership for friends & family. 50% discount on Spa treatments. Golf day discounts for you, friends, and family. 50% discount on food for you 3 guests, and 25% off beverages. Discounts on overnight stays for JA Mar Hall and our sister properties. Friends & family hotel rates. Access to Wisdom, our confidential wellbeing support programme. Access to exclusive £100 room rates across the PoB Hotels collection. Free on-site parking and complimentary use of leisure facilities. Uniform provided (role dependent). Recommend-a-Friend bonus scheme