Customer Service Agent - Work from Home £13.19 an hour 8-week contract Hours: Monday - Friday, 9am - 5pm DBS Check required The role of Customer Service Agent: Handling inbound queries with empathy and professionalism Booking clinical appointments and managing patient journeys Accurately updating and maintaining patient records (using Salesforce) Escalating any safeguarding or service issues as required Working collaboratively within a close-knit and supportive team The ideal Customer Service Agent: Previous experience working as a Customer Service Agent or Customer Service Advisor Professional, empathetic, and organised Ability to handle sensitive conversations with empathy Confident with computer systems and managing confidential data Excellent communication and organisational skills