ServiceNow Business Analyst
Contract: 6 months (Outside IR35)
Location: London (3 days onsite)
Overview
We're supporting a leading London-based law firm looking to engage an experienced ServiceNow Business Analyst to support a series of service management and platform improvement initiatives. enhancements across ServiceNow and core ITSM processes within a professional services environment.
Key Responsibilities
* Work with stakeholders across IT and business functions to gather and define requirements
* Translate business needs into clear functional specifications for ServiceNow delivery
* Support ongoing ServiceNow enhancements, implementations, and optimisation
* Analyse and improve IT service management processes (incident, problem, change)
* Facilitate workshops, stakeholder sessions, and UAT
* Act as the bridge between technical teams and non-technical stakeholders
Required Experience
* Strong experience as a Business Analyst on ServiceNow projects
* Proven background delivering within IT Service Management environments
* Experience working across key ServiceNow modules (Incident, Change, Problem)
* Strong stakeholder management skills, ideally within a professional services or law firm environment
* Ability to operate in a structured, stakeholder-heavy organisation