Job overview
An exciting opportunity has arisen for an enthusiastic, flexible, hardworking and motivated individual to join our Co-ordinator team within York Community Response Team.
Within your role, you will form a crucial part of the Multi-Disciplinary Team, delivering a high standard of health care to patents living within their own homes, facilitating short term rehabilitation, reablement and recovery in order to avoid unnecessary hospital admissions and enable patients to recover following an acute hospital stay.
Within this role, you will be first contact for patients, families and health & social care partners across the local system. You will be responsible for supporting the patient pathways including co-ordination of assessments / daily visits and supporting the day to day running of the service.
Main duties of the job
The post holder will proactively support all CRT referrals, ensuring each stage of their pathway is fully coordinated, planned and booked. Will act as a main point of access to the service providing contact for patients, carers and wider healthcare team to provide (in conjunction with the clinical team), high quality patient care through proactive identification of needs which require a level of clinical knowledge, triage, allocation and discharge planning.
Collaborate and communicate with the wider health and social care team, acting as a resource to ensure the provision of appropriate services to maximise the health and wellbeing of the patient, improving the quality and efficiency of healthcare delivery. The post holder will be responsible for the coordination of the administrative function within the complex CRT pathways arranging assessments, reviews, discharge planning, transfers of care and multi-disciplinary team discussion in a timely manner, to facilitate unnecessary hospital admission and timely hospital discharge. Will be expected to manage and prioritise the allocation of support worker visits and work flexibly to meet the needs of the service, which can often be demanding and unpredictable.
Working for our organisation
To find out more about what it is like to work for our Trust please visit the following link:
Our benefits
We offer a range of benefits to support our staff including:
·Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
·27 days holiday rising to 33 days (depending on NHS Trust service)
·A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
·A variety of different types of paid and unpaid leave covering emergency and planned leave
·Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
·NHS Car Lease scheme and Cycle to Work scheme
·An extensive range of learning and development opportunities
·Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Education, Qualifications and Training
Essential criteria
1. Educated to GCSE / O’level standard in core subjects or evidence of working at this level
Desirable criteria
2. Knowledge of data bases and spread sheets
Experience and Knowledge Required
Essential criteria
3. Minimum 2 years’ experience within the NHS or similar environment (e.g. social services or other public services)
4. Evidence of ability to develop effective working relationships with different levels and disciplines, internal and external to the organisation
5. Insight into rehabilitation and re-ablement issues
Desirable criteria
6. Experience of audit and data collection
7. Administrative support for clinical team including use of Microsoft Office and experience of patient information systems e.g. CPD, SystmOne
8. Insight into roles and responsibilities
Skills and Attributes
Essential criteria
9. Excellent organisational and prioritising skills
10. Reliable, adaptable to change and quick to learn and have the ability to work on own initiative or as part of a team.
11. Good verbal and written communication skills including excellent telephone manner
Aptitude and Personal Qualities
Essential criteria
12. Adaptable and Team player
13. Flexible approach to work and changing needs of the service
14. Demonstrated insights into managing own re-silence and support others as well.