Role Overview
Relationship Support Executive – provides administrative, operational and analytical support to the sales team, maintaining customer relationships and contributing to the overall success of the sales function.
Responsibilities
Provide support to sales teams through preparation of sales reports, management of customer databases, creation of marketing collateral, and relationship management initiatives with key clients.
* Prepare sales proposals, presentations and contracts for potential clients.
* Manage customer information and resolve enquiries/issues, tracking interactions and maintaining accurate records.
* Coordinate with internal departments (operations, legal, compliance) to ensure smooth execution of sales processes and timely delivery of products or services.
* Analyse sales data to identify trends and support the sales team in strategic decision‑making.
* Conduct market research to identify potential leads, target markets and competitive intelligence.
Additional expectations include:
* Perform prescribed activities timely and to a high standard, consistently driving continuous improvement.
* Apply in‑depth technical knowledge and experience in assigned area of expertise.
* Guide and support professional development if leading a team; for individual contributors, develop technical expertise and act as an advisor.
* Partner with other functions and business areas.
* Escalate policy breaches, embed new policies and advise on decision‑making within area of expertise.
* Demonstrate understanding of how sub‑functions coordinate and contribute to organisational objectives.
Qualifications – Essential
* Proven track record of delivering service excellence within technical or operational environments.
* Exceptional problem‑solving skills, with a passion for resolving complex customer challenges.
* Excellent verbal and written communication; able to present confidently and translate complex information into clear messages.
* Demonstrated understanding of the payments industry and its key processes.
* Proficient in Microsoft Office and related IT systems.
Qualifications – Preferred
* Previous experience in payments or customer support roles, ideally within a financial services environment.
* Good understanding of payments products, including issuance and acquisition.
* Experience in portfolio management, with the ability to prioritise and manage multiple client relationships effectively.
* Experience assessing critical skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job‑specific technical skills.
Location
Based in Sunderland or Northampton.
Employees are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, and the Barclays Mindset of Empower, Challenge and Drive.
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