Overview
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.
Responsibilities
We are looking for a motivated, people-oriented Customer Service Administrator for our team based in Winnersh or Telford. The ideal candidate will have customer service experience and will be responsible for interfacing with customers, logistics, and manufacturing, and supporting the service representatives to handle a variety of post‑sales service functions. You will solve administrative problems requiring process and customer service knowledge.
* Performing the administrative support to our customer service representatives, ensuring that we are managing the repair/calibration requests.
* Data entry of the service requests, adding prices and data as per the customer’s requirements, raising quotes, and dealing with customers’ queries.
* Handling customer collection requests.
* Assigning emails to the Customer Service representatives.
We Offer
* 2‑year fixed contract
* Immediate incorporation
* Flexible working between home and office
Qualifications
* Customer service experience in a fast‑paced customer service environment.
* Some relevant experience in an administrative role.
* Must have excellent written, verbal and presentation skills.
* Excellent teamwork and proactive mentality.
* Detail‑oriented with excellent organisational and follow‑up skills.
* Effective and cooperative interaction with employees at all levels.
* Ability to operate in a complex organisation and handle multiple tasks simultaneously.
Keysight is an Equal Opportunity Employer.
J-18808-Ljbffr