Customer Service Coordinator
Pontefract | Full-time (Part-time considered, min. 30 hours)
Travis Talent is proud to be recruiting on behalf of our Pontefract-based client for a Customer Service Coordinator to join their team.
This is an exciting opportunity for someone with strong customer service and sales support skills, who enjoys working in a fast-paced environment and building strong relationships with customers and colleagues.
The Role
As a Customer Service Coordinator, you will:
* Be the first point of contact for customer enquiries via phone, email, and online chat.
* Follow up on quotes and enquiries, supporting the sales team to win new and repeat business.
* Provide a professional and efficient service to customers, ensuring queries are resolved quickly.
* Accurately process quotes and sales orders, ensuring information is correct and up to date.
* Work closely with Area Sales Managers on sales forecasting, pipelines, and customer relationships.
* Support wider business teams with administration, reporting, and coordination tasks.
About You
We’re looking for someone who:
* Has experience in customer service and/or sales support.
* Is confident, organised, and able to manage multiple priorities.
* Has excellent communication skills and a professional telephone manner.
* Is a strong team player with good attention to detail.
* Can use Microsoft Office confidently (experience with SAP or a CRM is desirable but not essential).
Hours & Benefits
* Hours of work: Monday to Friday, 8:30am – 5:00pm (with 30-minute lunch).
* Friday flexible working: 3 out of 4 Fridays finish at 1:30pm; on the 4th Friday finish at 4:30pm (with an earlier finish the following Monday).
* Part-time considered: 30 hours per week for the right candidate.
You’ll also benefit from:
* Company bonus scheme
* Flexible holiday scheme
* Health cash plan & employee benefits
* Life assurance
* Health assessments & flu vouchers
* Free parking
If you’re organised, customer-focused, and want to join a supportive team with great benefits and work-life balance, we’d love to hear from you