An exciting opportunity has arisen for an experienced Pharmacy Operations Manager to join a dynamic healthcare provider offering clinical pharmacy and prescribing support to GP practices and NHS partners.
As Pharmacy Operations Manager, you will play a key role in overseeing the operational delivery of services, managing multidisciplinary teams, and ensuring the consistent provision of high-quality clinical services in compliance with regulatory standards.
This full-time, office-based position offers a competitive salary in the range of £60,000 - £70,000 (negotiable for the right candidate), along with a comprehensive benefits package.
Key Responsibilities:
Oversee day-to-day operations of both clinical and non-clinical teams, ensuring smooth and efficient service delivery.
Manage team schedules, attendance, performance, and address any operational issues that arise.
Track performance against KPIs and internal frameworks, ensuring continuous improvement.
Maintain compliance with professional, regulatory, and governance standards, including clinical governance and audit requirements.
Lead and drive service improvement initiatives that contribute to the growth of the business.
Develop and deliver staff training, conduct performance reviews, and support professional development.
Build and nurture strong relationships with clients, stakeholders, and senior management teams.
Support service reviews, presentations, and contract performance evaluations.
What We Are Looking For:
Proven experience in roles such as Pharmacy Operations Manager, Operations Manager, Service Manager, Practice Manager, Service Delivery Manager, or equivalent in primary care settings.
Strong leadership experience managing large, multidisciplinary teams across multiple locations or practices.
Solid understanding of primary care structures, PCNs (Primary Care Networks).
Familiarity with clinical pharmacy knowledge and healthcare terminology.
Experience using performance data, KPIs, and clinical reporting systems to drive service improvements.
Proficiency in Microsoft Office applications and experience with clinical systems such as EMIS and SystmOne.
A proactive, solution-oriented approach with a strong commitment to clinical governance and best practice standards.
This is an exceptional opportunity for a senior operational professional to make a significant impact on the delivery of primary care services.
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