Our
Vision
To create experiences where play sparks
connection and joy, where our guests choose return to, time and again.
Our
Mission
To create lasting memories for people of
all generations through a shared, world-class entertainment experience
Our
Purpose
To transform mini golf into an
extraordinary social experience
Our
Promise
Is memory-making fun!
Our
beliefs are simple
Play
is for all players, shared moments matter most, unpredictability is our secret
sauce, and tech powers while play leads.
ADMIN ASSISTANT
Location: Puttshack UK
Reporting to: General Manager
Summary: The Administrator is fully responsible
and accountable for the administration of the business and reporting to the
General Manager of any problems or issues regarding financial reconciliations,
maintenance and systems issues. The position will involve following up on any
issues that have arisen during the previous night’s trading.
The ultimate goal of
all associates is to deliver excellent guest service, creating a unique
experience for the guest which makes them want to return; you should be
positive, loyal and a proud ambassador of the Puttshack brand.
KEY
RESPONSIBILITIES AND DUTIES
OPERATIONS
Facilitate the operation of the venue
with passion, integrity and knowledge while promoting the culture and values of
Puttshack.
Ensure that brand and operating standards
are met.
Receive orders and deliveries
Liaise with cleaners and complete the
daily checklist.
Order stationery and maintain par stock
levels.
Process and follow up on daily
pre-orders.
Assisting managers with admin tasks.
Act as the point of contact for the venue
on the office phone line.
Business audits.
Full admin management of Triple seat
direct events, which will include:
Liaising
with Event Organizers
Upselling
F&B packages
Creating
Function Sheets and updating them when needed.
Communicating
to the bar & kitchen all the needs to ensure smooth events.
Listen
to guest feedback and report any guest issues to the management.
Based on the business requirements, you
might be required to support front – of – house operations as needed.
HEALTH AND SAFETY
Complete the daily Health & Safety
checklist.
H&S walk around to ensure everything
is in operational order and H&S compliant every week. Resolving and
updating H&S.
Maintaining up-to-date knowledge of legal
responsibilities and ensuring compliance in licensing, data protection, Health
and Safety at Work and COSHH.
Managing documentation on Alert 65 venue
compliance and administering checklists, risk assessments, COSSH, incident
reports, tracking of staff training and ensuring all contracts and venue
certificates are up to date.
FINANCIALS
Cash control.
Assist with cash up accountability and
resolve issues with the previous evening’s reconciliation.
Sales journal, analyzing and resolving
the discrepancies from sales on a daily basis.
Petty cash management, change orders,
banking change, managing the safe and ensuring cash takings are all in order
daily.
Reporting
OPEX tracker management and controllable
costs.
MAINTENANCE
Report and log maintenance issues within
the building, liaise with the General Manager on scheduling works and approving
costs.
Schedule contractors for maintenance
works; ensure contractors follow company guidelines and
also the
Landlord’s conditions for timing of work to be carried out.
PEOPLE
Work to create a can-do team culture in
the host and throughout the operation.
Attend and assist the GM with training
sessions and team meetings as required.
Enroll new associates.
Qualifications and Experience:
* 1 Year operational/ administrative experience, in a guest facing position within a similar concept. (Hospitality or social entertainment.)
* Good knowledge with Microsoft Word, Excel, and presentation tools for daily tasks and reporting.
* Good knowledge and use of outlook and other digital communications tools such as teams.
* Data management, ability to manage, organize, and analyse data using database management systems or spreadsheets.
* Good knowledge of HR systems, Fourth and operational systems, Tevalis.
* Good understanding of data security practices, GDPR and data protection including password management and recognizing phishing attempts.
* Some Booking system experience would be beneficial
Offerings:
* Free golf & 50% discount on food for up to 6.
* New starter training & buddy support to set you up for success!
* Access to continuous development through a blended learning approach.
* Access to Medicash – Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!
* Refer a friend – Up to £500 referral fee* (T&Cs apply)
* Free meal on shift
* Associate of the month awards
* Fun team socials, competitions and incentives!
* Enrolment to our communication community – PuttApp
* Wagestream membership - access 50% of your wages as you work, building pots and financial support.