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Company Description
Mller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Mller which employs over 24,000 people throughout Europe. In the UK, Mller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Mller brand is ranked at No.7 in The Grocers Top 100 list of Britains Biggest Brands, and is also the 7th most chosen brand in the UK.
Company Description
Mller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Mller which employs over 24,000 people throughout Europe. In the UK, Mller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Mller brand is ranked at No.7 in The Grocers Top 100 list of Britains Biggest Brands, and is also the 7th most chosen brand in the UK.
Job Description
Were recruiting Telephony Engineer
Mller has been a loved brand in the UK for over 30 years. Its a household name and it continues to grow as we invest to make and market an ever-great range of fantastic dairy products. We are currently the 8th most chosen FMCG brand, picked from supermarket shelves over 208 million times each year.
We are currently recruiting for a Telephony Engineer. We are looking for an experienced individual to be a subject matter expert in multiple unified communications disciplines, designing and planning video voice solutions for Mller Group. Troubleshooting, installing, implementing, administering telephony / UC systems and providing 3rd level support. You will assist the business on best practices and provide guidelines on secure and efficient voice solutions for business projects.
Key Responsibilities For The Telephony Engineer Will Include
Provide technical support of telephony systems, including but not limited to Unify and Cisco UCM, including legacy solutions.
Management of associated PBX applications, such as, Attendant Console, Call Routing, Voicemail, Call Recording and Fax & SMS Management applications.
Experience of administering, monitoring and troubleshooting Voice technologies and platforms.
Change management and risk assessment for all managed service clients.
Work with external suppliers on voice planning, implementation and support activities.
Working with IP (Internet Protocol) and Telephony concepts.
Planning, implementation and supporting new systems.
Ensure the design of voice solutions are robust and fit for the future.
Provide implementation services for all projects that have voice requirements.
Contribute to the definition of the Group Unified Comminations Standard.
Perform regular maintenance and patching of video & voice systems.
Provide 3rd line support for voice infrastructure.
Deliver project work (strategic and tactical) in compliance with relevant technical architectures ensuring solutions are successfully delivered and fit for purpose.
Provide technical consultancy to infrastructure and development teams to assist with project delivery and/or problem resolution.
Provide appropriate training and documentation for any newly deployed systems.
Provide support for systems out of hours (rota).
Relationship management for support providers, including mobile phone vendors.
Key skills & experience for the Telephony Engineer:-
At least 5 years experience working in one or multiple IT areas.
Degree in IT or appropriate discipline(s) desired but not essential.
Experience in managing or supporting PBX migrations
Strong knowledge of video & voice technology.
Strong knowledge of Unify Hipath systems and services.
Strong knowledge of Cisco UCM
Experience of using tools such as Wireshark and other troubleshooting tolls is desirable.
Mller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your
Employment, Including
Competitive Salary
Bonus scheme
Health Care Package
Contributory pension plan
Life Assurance
Employee Assistance Programme
Generous annual leave increasing with service.
Flexible benefits programme
In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts
across 800 retailers online and in store.
The Process
If you have the skills and experience in the above areas and would like to be considered for this role, please
apply at www.mullercareers.co.uk
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Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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