About the Role
The role involves supporting the Sales Team with various administrative tasks and ensuring customer satisfaction through effective communication and relationship management.
Responsibilities
* Support incoming enquiries through our existing contact channels; voice, email, web, CRM, social, European Sales tool.
* Working with the Sales Team to assist with administrative tasks such as Lead/Opportunity and quote creation.
* Creating strong relationships with the Sales Team to manage customer SLA’s.
* Utilise existing CRM platform to record and manage customer interactions and documentation and where required, distribute leads and opportunities to colleagues.
* Handling and triaging of company emails, ensuring enquiries are fielded in a timely manner to the appropriate colleagues within the business.
* Escalating complex issues to the appropriate teams and following up until resolution.
* Supporting with customer surveys, reviewing and analysing feedback to drive customer sentiment KPI’s.
* Collecting and analysing customer feedback and data to improve our products and services.
* Collaborating with other departments and teams to ensure customer satisfaction and retention.
* Creating Purchase Orders and Sales quotes.
* Disseminating the monthly emission reports to our clients.
* Assist in the preparation and presentation of proposals and quotations for potential customers and strategic partners, where required.
* Monitoring and testing lead workflows are working effectively via the website and our internal CRM.
* Creating content and managing articles within the intranet.
* Maintain and nurture relationships with prospects and existing customers to ensure a positive experience and long-term engagement.