End Date Tuesday 08 July 2025 Salary Range £70,929 - £78,810 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share, Reduced Hours Job Description Summary Trust Specialists manage relationships between introducers and support customers throughout the creation of new Trusts. Job Description JOB TITLE: Trust Specialist - Mass Affluent LOCATION(S): Abingdon HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at an office hub mentioned above About this opportunity As a Trust Specialist, you'll manage relationships between introducers and support customers throughout the creation of new Trusts. This role is essential for the expansion of Trust Services via new products and succession planning for Trust Specialists. You'll be part of a small team with unique skills, qualifications, and experience that deliver new customers for UKTC, working closely with third-party stakeholders to ensure successful introductions. Your responsibilities will include managing important client relationships with guidance from senior colleagues, overseeing relationship management with transactional clients, and developing and delivering activities to meet customer service standards. You'll provide guidance to customers on trusts, complete the onboarding for all trust cases in UKTC, and implement communication plans within established systems and procedures. This position is based at Abingdon Bee House, with a full-time schedule of 35 hours per week. The role is permanent, offering a great opportunity to contribute to the growth and success of UKTC's Trust Services. Key skills and experiences required: We’re looking for someone who is passionate about customers and growing the UKTC business. We’re looking for people who have: Excellent communication and interpersonal skills A good knowledge of Trust and Fiduciary Services Great client relationship management skills Can operate independently and is able to prioritise what matters. Flexible, reliable, and adaptable to working in a changing environment Great attention to detail and regulatory awareness About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days’ holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.