Customer Service Specialist
Introduction
CPG Logistics is a long-established company based in Fareham Reach, Gosport, in Hampshire, providing logistics services since 1978. CPG operates from state-of-the-art warehouses and is recognised as one of the UK's foremost solution providers for both specialist logistics services and supply chain management. We provide exceptional service to our customers and the majority of our new business is through recommendation or internal growth with companies.
Key to CPG's success is our people. With an average length of service of 8.5 years. We provide industry-leading training and career development, empowering our team to drive innovation and further the goals of the organisation. We have a great retention rate for our team, and our people and our culture are really important to us which evidences the investment we provide in developing outstanding talent. Working with us provides a secure, positive employment experience with ongoing opportunities to shine.
The Role
The Customer Service Specialist will be supporting the business with providing exceptional customer service whilst nurturing long term customer relationships. This is a varied role which requires a combination of great communication, organisational and analytical skills.
The position will require using different mediums of communication (telephone, email, in person, Microsoft Teams), the ability to run and understand reports, problem solving and teamwork.
You will work as part of a team, supporting colleagues and customers by responding to requests and delivering the best possible service, internally and externally. You will also be using your communication skills to interpret requirements from the business and clients through to our technical teams.
Candidates will be dynamic in reacting to customer requests in a busy working environment whilst being able to prioritise their overall workload. You will be self-motivated and enjoy making a difference through supporting those around you. You will be a hard-working individual who embraces change and enjoys a challenge. You must enjoy working independently as well as within a team. If you like the sound of this, then this is just the type of position for you.
Main Duties of a Customer Service Specialist
* Receive and process customer orders
* Production of the monthly invoicing
* Capturing SLA data
* Run weekly feedback reports
* System maintenance
* Master data maintenance and customer contacts
* Any other duties as requested by your supervisor/manager
What we look for in a Customer Service Specialist
* GCSE level C or equivalent in both English and Maths preferred
* Good level of accuracy and data entry skills
* A team worker with a flexible approach, can-do attitude
* Competent IT user of MS office tools
* Good verbal and written communication skills
Monday to Friday 9am to 5:30pm/8:30am to 5:00pm 37.5 hours per week
CPG Logistics is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK.
This position will be subject to a basic Disclosures and Barring Service Check.
Job Type: Permanent
Pay: £24,150.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Health & wellbeing programme
* Life insurance
* On-site parking
* Sick pay
Education:
* GCSE or equivalent (preferred)
Work Location: In person
Application deadline: 04/09/2025