Overview
Reporting to the Head of Customer Service, the role will take the lead as the go-to-person in the business for activities related to operational resilience and business continuity to ensure the firm are meeting their regulatory obligations. This includes:
* Developing & implementing strategies to manage operational risks
* Leading delivery of projects to enhance operational resilience & crisis management frameworks; tools and processes
* Maintaining business continuity plans & ensuring compliance with regulatory requirements
* Monitoring & reporting on Operational Resilience performance
* Implementing & defining testing, impact tolerances & materiality thresholds
* Engaging with senior management and Functional Heads
Overview (continued)
This is a key role within the firm with exposure to senior stakeholders, acting as the SME within Operational Resilience and Business Continuity.
Qualifications
The ideal candidate will be from a financial services background, experienced in operational resilience, business continuity and crisis management; possess excellent stakeholder management skills; be an effective communicator; and driven to succeed in a supportive, dynamic and innovative firm with ambitions to grow.
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